Help Desk Technician Jobs in Silver Spring, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 350 Jobs

Field Support Technician

Arbutus, MD (23 miles from Silver Spring, MD)
2 hours ago

Arbutus, MD (23 miles from Silver Spring, MD)
2 hours ago

Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...

Help Desk Specialist

Suitland, MD (14 miles from Silver Spring, MD)
2 hours ago

Suitland, MD (14 miles from Silver Spring, MD)
2 hours ago

Position Description Provide monitoring services for NOAA Satellite Systems. Identify alarms and alerts and respond in accordance with Government directives and procedures. Create tickets and...

Desktop Support Technician

Suitland, MD (14 miles from Silver Spring, MD)
2 hours ago

Suitland, MD (14 miles from Silver Spring, MD)
2 hours ago

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. A leader in cutting-edge research and technology in the cyber arena, CPMG focuses...

Service Desk Specialist 1

North Bethesda, MD (6 miles from Silver Spring, MD)
3 hours ago

North Bethesda, MD (6 miles from Silver Spring, MD)
3 hours ago

Who are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The...

College Counseling Support Specialist (part-time)

Sandy Spring, MD (8 miles from Silver Spring, MD)
3 hours ago

Sandy Spring, MD (8 miles from Silver Spring, MD)
3 hours ago

Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...

Infrastructure Support Specialist

Reston, VA (18 miles from Silver Spring, MD)
3 hours ago

Reston, VA (18 miles from Silver Spring, MD)
3 hours ago

Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices) Follows the established...

Hardware Installation Tech 1

Rockville, MD (8 miles from Silver Spring, MD)
3 hours ago

Rockville, MD (8 miles from Silver Spring, MD)
3 hours ago

Job Summary: A Hardware Installation Tech I job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a...

Help Desk Technician (cleared)-44220

Alexandria, VA (14 miles from Silver Spring, MD)
8 hours ago

Alexandria, VA (14 miles from Silver Spring, MD)
8 hours ago

Help Desk Technician Job Location: Alexandria, VA....

IDE System Support Specialist

Alexandria, VA (14 miles from Silver Spring, MD)
8 hours ago

Alexandria, VA (14 miles from Silver Spring, MD)
8 hours ago

Serco is seeking a candidate to join our team providing IDE system support for our U.S Navy client located in Washington, DC. This individual will be based in Washington DC and will be responsible...

IT and Staff Support Specialist

Alexandria, VA (14 miles from Silver Spring, MD)
16 hours ago

Alexandria, VA (14 miles from Silver Spring, MD)
16 hours ago

Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...

PC Support Technician

Washington, DC (9 miles from Silver Spring, MD)
16 hours ago

Washington, DC (9 miles from Silver Spring, MD)
16 hours ago

Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....

VIP Systems Support Specialist

Washington, DC (9 miles from Silver Spring, MD)
16 hours ago

Washington, DC (9 miles from Silver Spring, MD)
16 hours ago

Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....

Desktop Support Technician

Washington, DC (9 miles from Silver Spring, MD)
18 hours ago

Washington, DC (9 miles from Silver Spring, MD)
18 hours ago

Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...

Desktop Support Technician - Pensacola, FL

Vienna, VA (14 miles from Silver Spring, MD)
22 hours ago

Vienna, VA (14 miles from Silver Spring, MD)
22 hours ago

systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...

Windows Desktop Engineer - TS/SCI w/Poly

Annapolis Junction, MD (13 miles from Silver Spring, MD)
22 hours ago

Annapolis Junction, MD (13 miles from Silver Spring, MD)
22 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

View all 350 jobs

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Silver Spring, MD

Local

National

Total Population

307,175

Number of Businesses

5,518

City Size

Large

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Silver Spring, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Silver Spring, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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