Help Desk Technician Jobs in Silver Spring, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- MANTECH
- Tysons, VA (12 miles from Silver Spring, MD)
- 8 days ago
- Tysons, VA (12 miles from Silver Spring, MD)
- 8 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (12 miles from Silver Spring, MD)
- 12 days ago
- Tysons, VA (12 miles from Silver Spring, MD)
- 12 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (10 miles from Silver Spring, MD)
- 30+ days ago
- McLean, VA (10 miles from Silver Spring, MD)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (10 miles from Silver Spring, MD)
- 90+ days ago
- McLean, VA (10 miles from Silver Spring, MD)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In PersonNetwork Support Technician (Government)
- AT&T
- Sterling, VA (22 miles from Silver Spring, MD)
- moments ago
- Sterling, VA (22 miles from Silver Spring, MD)
- moments ago
systems, database/DBMS, and middleware Required Clearance: Public Trust (#publictrust) Required Qualifications: Must be a U.S....
In PersonService Desk Technician Tier 2
- Chenega Corporation
- Washington, DC (9 miles from Silver Spring, MD)
- moments ago
- Washington, DC (9 miles from Silver Spring, MD)
- moments ago
Citizen with the ability to obtain and maintain a Public Trust Clearance Knowledge, Skills, and Abilities: Strong knowledge of Microsoft Windows operating systems, Office 365, Active Directory, and...
In Person- Gunnison Consulting Group Inc
- Washington, DC (9 miles from Silver Spring, MD)
- 3 hours ago
- Washington, DC (9 miles from Silver Spring, MD)
- 3 hours ago
Apply Job Type Full-time Description Salary: $65,000 - $71,000/year Work location: On-site 5 days/week, Washington, DC The Senior Help Desk Technician provides frontline technical support, assisting...
Hybrid- Clifford Chance Us LLP
- Washington, DC (9 miles from Silver Spring, MD)
- 3 hours ago
- Washington, DC (9 miles from Silver Spring, MD)
- 3 hours ago
Job Description The role Clifford Chance US LLP is seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation...
In PersonNetwork Engineer/ Desktop Engineer (GCC High & Azure- MUST)_Washington, DC (Onsite)
- Xoriant Corporation
- Washington, DC (9 miles from Silver Spring, MD)
- 8 hours ago
- Washington, DC (9 miles from Silver Spring, MD)
- 8 hours ago
TITLE :- Network Engineer/ Desktop Engineer LOCATION Washington, DC MODE OF INTERVIEW Onsite RATE $70 per hour on W2 (Without Benefits) -Only Xoriant W2 JOB DESCRIPTION NETWORK Engineer Explicitly...
In Person- SAIC
- Reston, VA (18 miles from Silver Spring, MD)
- 8 hours ago
- Reston, VA (18 miles from Silver Spring, MD)
- 8 hours ago
2613286 Location: Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance...
Remote Full TimeJob Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC (9 miles from Silver Spring, MD)
- 16 hours ago
- Anacostia, DC (9 miles from Silver Spring, MD)
- 16 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonHelp Desk and Microsoft 365 Administrator
- ITCON Services
- Vienna, VA (14 miles from Silver Spring, MD)
- 18 hours ago
- Vienna, VA (14 miles from Silver Spring, MD)
- 18 hours ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...
In Person- Dexian DISYS
- Arlington, VA (10 miles from Silver Spring, MD)
- 18 hours ago
- Arlington, VA (10 miles from Silver Spring, MD)
- 18 hours ago
The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...
In Person- DCCA.com
- Ellicott City, MD (20 miles from Silver Spring, MD)
- 18 hours ago
- Ellicott City, MD (20 miles from Silver Spring, MD)
- 18 hours ago
Key Task (Major duties and responsibilities): Help Desk Specialist Provide Tier 1 help desk support by phone and email Provide general technical support Gather call metrics and provide reporting Escalate...
In Person- SAIC
- Washington, DC (9 miles from Silver Spring, MD)
- 23 hours ago
- Washington, DC (9 miles from Silver Spring, MD)
- 23 hours ago
Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteDemographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Silver Spring, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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