Help Desk Technician Jobs in Germantown, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 319 Jobs

Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

  • Tysons, VA (12 miles from Germantown, MD)
  • 7 days ago
  • Tysons, VA (12 miles from Germantown, MD)
  • 7 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...

Enterprise IT Support Officer Installer

  • Herndon, VA (11 miles from Germantown, MD)
  • 26 days ago
  • Herndon, VA (11 miles from Germantown, MD)
  • 26 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (11 miles from Germantown, MD)
  • 13 days ago
  • Herndon, VA (11 miles from Germantown, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (11 miles from Germantown, MD)
  • 15 days ago
  • Herndon, VA (11 miles from Germantown, MD)
  • 15 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (11 miles from Germantown, MD)
  • 13 days ago
  • Herndon, VA (11 miles from Germantown, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

IT Hardware Technician

  • Arlington, VA (20 miles from Germantown, MD)
  • 7 days ago
  • Arlington, VA (20 miles from Germantown, MD)
  • 7 days ago

Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...

Technical Support Engineer (OnPrem)

  • Washington, DC (21 miles from Germantown, MD)
  • moments ago
  • Washington, DC (21 miles from Germantown, MD)
  • moments ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Apple Genius - IT Support Technician

  • Arlington, VA (20 miles from Germantown, MD)
  • 5 hours ago
  • Arlington, VA (20 miles from Germantown, MD)
  • 5 hours ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

FLEX Senior Application Support Analyst - One Yield Help Desk

  • Bethesda, MD (14 miles from Germantown, MD)
  • 5 hours ago
  • Bethesda, MD (14 miles from Germantown, MD)
  • 5 hours ago

Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...

Digital Experience Specialist (Technology Support Specialist) (Part-Time)

  • Ashburn, VA (12 miles from Germantown, MD)
  • 6 hours ago
  • Ashburn, VA (12 miles from Germantown, MD)
  • 6 hours ago

Digital Experience Specialist (Technology Support Specialist) (Part-Time) Employer Loudoun County Public Schools Location Ashburn, VA, US Salary Competitive categories Employer Loudoun County...

Field Support Engineer

  • Centreville, VA (21 miles from Germantown, MD)
  • 6 hours ago
  • Centreville, VA (21 miles from Germantown, MD)
  • 6 hours ago

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...

Security Support Specialist - TS/SCI w/Poly

  • McLean, VA (15 miles from Germantown, MD)
  • 7 hours ago
  • McLean, VA (15 miles from Germantown, MD)
  • 7 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Senior IT Helpdesk Specialist

  • Washington, DC (21 miles from Germantown, MD)
  • 8 hours ago
  • Washington, DC (21 miles from Germantown, MD)
  • 8 hours ago

ASRC Federal is seeking a Senior IT Helpdesk Specialist to support an upcoming award located in Washington, DC. This position will require the individual to be onsite 5-days a week and must have...

Help Desk Technician (Part time: 21 hrs a week)

  • Washington, DC (21 miles from Germantown, MD)
  • 14 hours ago
  • Washington, DC (21 miles from Germantown, MD)
  • 14 hours ago

Working with the VP of Information Technology, Network Administrators and Engineers, the Help Desk Technician is responsible for supporting 350+ users at the organization's headquarters office and remote...

Remote Work

Linux Tier II Technical Support

  • McLean, VA (15 miles from Germantown, MD)
  • 14 hours ago
  • McLean, VA (15 miles from Germantown, MD)
  • 14 hours ago

In-depth knowledge and experience with all phases of operating systems, hardware, software applications, and networking concepts....

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Local
National
88,942
1,434
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Germantown, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Germantown, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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