Help Desk Technician Jobs in College Park, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 369 Jobs

Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

  • Tysons, VA (16 miles from College Park, MD)
  • 7 days ago
  • Tysons, VA (16 miles from College Park, MD)
  • 7 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...

Enterprise IT Support Officer Installer

  • Herndon, VA (24 miles from College Park, MD)
  • 26 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 26 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (24 miles from College Park, MD)
  • 13 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (24 miles from College Park, MD)
  • 15 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 15 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (24 miles from College Park, MD)
  • 13 days ago
  • Herndon, VA (24 miles from College Park, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

IT Hardware Technician

  • Arlington, VA (12 miles from College Park, MD)
  • 7 days ago
  • Arlington, VA (12 miles from College Park, MD)
  • 7 days ago

Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...

Sr. Helpdesk Specialist

  • Fort Belvoir, VA (23 miles from College Park, MD)
  • 20 days ago
  • Fort Belvoir, VA (23 miles from College Park, MD)
  • 20 days ago

Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

  • Elkridge, MD (16 miles from College Park, MD)
  • 1 hour ago
  • Elkridge, MD (16 miles from College Park, MD)
  • 1 hour ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

Client Support Specialist

  • Columbia, MD (14 miles from College Park, MD)
  • 1 hour ago
  • Columbia, MD (14 miles from College Park, MD)
  • 1 hour ago

Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...

L2 Desktop Support

  • Washington, DC (9 miles from College Park, MD)
  • 3 hours ago
  • Washington, DC (9 miles from College Park, MD)
  • 3 hours ago

Technical Skills Required: Strong understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application Support: Manage all installed applications....

L2 Desktop Support Engineer

  • Washington, DC (9 miles from College Park, MD)
  • 4 hours ago
  • Washington, DC (9 miles from College Park, MD)
  • 4 hours ago

L2 Desktop Support Location: Washington D.C.- Onsite Job Description: Keywords L2 Tech Support, Site Migrations, Desktop Support, IT Infrastructure, Windows Support, ServiceNow, Remedy, Active...

Technical Support Engineer (OnPrem)

  • Washington, DC (9 miles from College Park, MD)
  • 4 hours ago
  • Washington, DC (9 miles from College Park, MD)
  • 4 hours ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Apple Genius - IT Support Technician

  • Arlington, VA (12 miles from College Park, MD)
  • 9 hours ago
  • Arlington, VA (12 miles from College Park, MD)
  • 9 hours ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

FLEX Senior Application Support Analyst - One Yield Help Desk

  • Bethesda, MD (9 miles from College Park, MD)
  • 9 hours ago
  • Bethesda, MD (9 miles from College Park, MD)
  • 9 hours ago

Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...

Security Support Specialist - TS/SCI w/Poly

  • McLean, VA (13 miles from College Park, MD)
  • 11 hours ago
  • McLean, VA (13 miles from College Park, MD)
  • 11 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Demographic Data for College Park, MD

Moving to College Park, MD? Find some basic demographic data about College Park, MD below.

Local
National
41,699
644
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Technician Jobs in College Park, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in College Park, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in College Park, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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