Help Desk Technician Jobs in Baltimore, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
- Elkridge, MD (9 miles from Baltimore, MD)
- 1 hour ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 1 hour ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
- Columbia, MD (15 miles from Baltimore, MD)
- 1 hour ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 hour ago
Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...
Help Desk Technician Baltimore, MD, USA Req #135 Monday, April 28, 2025 **Tuknik Government Services,** a Koniag Government Services company, is seeking a Customer Service Representative to support...
Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering...
Apple Genius - IT Support Technician
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Columbia, MD (15 miles from Baltimore, MD)
- 2 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 2 days ago
We are seeking a reliable and detail-oriented Helpdesk Associate to support our IT operations. This role is responsible for imaging, tracking, deploying, and recovering end-user devices, primarily...
Our client is seeking an indiidual to join their IT Service Desk team as they roll out M365, OneDrive and SharePoint online to their company. He/She will be responsible for answering calls/...
Information Technology Support Specialist (On-Site)
- Baltimore, MD
- 3 days ago
- Baltimore, MD
- 3 days ago
We are currently searching for a IT help desk support to provide support services to satisfy the overall operational objectives to SZCO Supplies Inc....
Desktop Support and Technology Improvement Analyst
- Baltimore, MD
- 3 days ago
- Baltimore, MD
- 3 days ago
Troubleshoot and resolve desktop-related technical problems, including operating systems, applications, and peripheral devices....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 3 days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
Cleared Systems Administrator/ Help Desk- TS/SCI Clearance Requi
- Columbia, MD (15 miles from Baltimore, MD)
- 4 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 4 days ago
Cleared Systems Administrator/ Help Desk- TS/SCI Clearance Requi Power3 Solutions View Employer's Profile FOLLOW EMPLOYER Today Top Secret/SCI Unspecified Unspecified IT - Hardware Columbia, MD...
Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
Tier 2 Help Desk GW (Wed - Sun 2pm-10pm) - TS/SCI Poly required Emtak LLC View Employer's Profile FOLLOW EMPLOYER Today Top Secret/SCI Unspecified Full Scope Polygraph IT - Support Annapolis...
Help Desk Specialist L0 KBX - TS/SCI Poly required
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 4 days ago
desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users....
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 4 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Owings Mills, MD (13 miles from Baltimore, MD)
- 5 days ago
- Owings Mills, MD (13 miles from Baltimore, MD)
- 5 days ago
The Help Desk Technician will provide fast and effective technical support to students, faculty, and staff of Stevenson University....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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