Help Desk Technician Jobs in Baltimore, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 9 days ago
into opportunity as a Help Desk Technician with GDIT....
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
- Elkridge, MD (9 miles from Baltimore, MD)
- 45+ days ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 45+ days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 15 days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 15 days ago
Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technician with GDIT....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 60+ days ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 60+ days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
Our client is looking to hire a Desktop Technician to work onsite. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user...
- Sykesville, MD (19 miles from Baltimore, MD)
- 10 hours ago
- Sykesville, MD (19 miles from Baltimore, MD)
- 10 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 1 day ago
- Annapolis Junction, MD (14 miles from Baltimore, MD)
- 1 day ago
Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community...
Journeyman Help Desk Technician
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
ARSIEM is looking for a Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
ARSIEM is looking for a Senior Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Nottingham, MD (9 miles from Baltimore, MD)
- 1 day ago
- Nottingham, MD (9 miles from Baltimore, MD)
- 1 day ago
Position: Service Desk Technician II Hours of Work: Full-time, Non-Exempt Supervisory Responsibility: None In This Role, You Will… Provide second-level functions and escalation support for the IT...
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and...
Remote Work- Towson, MD (7 miles from Baltimore, MD)
- 3 days ago
- Towson, MD (7 miles from Baltimore, MD)
- 3 days ago
MileOne Autogroup is expanding our internal IT team. The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume...
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 3 days ago
IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance Information Management Group, Inc. $70 - 83K life insurance, long term disability, 401(k), company vehicle United States,...
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
as a Help Desk Technician with GDIT....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Baltimore, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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