Help Desk Technician Jobs in Aberdeen Proving Ground, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-11 of 11 Jobs

Audio/Visual and Classroom Support Specialist

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
20 days ago

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
20 days ago

Job Summary The position is responsible for the installation and maintenance of standard classroom audio/visual equipment under the direction of the Senior Director of IT Operations as part of the...

Service Desk Technician II

Nottingham, MD (17 miles from Aberdeen Proving Ground, MD)
30+ days ago

Nottingham, MD (17 miles from Aberdeen Proving Ground, MD)
30+ days ago

Service Desk Technician II FLSA Status Non Exempt Schedule: This is a fully onsite opportunity. In This Role, You Will: Provide second-level functions and escalation support for the IT Service...

IT Support Analyst II

Edgewood, MD (7 miles from Aberdeen Proving Ground, MD)
30+ days ago

Edgewood, MD (7 miles from Aberdeen Proving Ground, MD)
30+ days ago

Extensive knowledge of Desktop and Network Operating Systems on a Wide Area Network preferred. Certification in the following areas is preferred. (MCITP, VCP VMware, Azure Cloud Services)....

Project Management Office Support Specialist

Aberdeen Proving Ground, MD
45+ days ago

Aberdeen Proving Ground, MD
45+ days ago

Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....

Help Desk Technician II

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
45+ days ago

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
45+ days ago

Dixon is looking for an experienced Help Desk Technician to join our I.T. team in Chestertown, MD....

Service Desk Technician

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
45+ days ago

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
45+ days ago

development teams to restore service and correct core problems Non-remote (relocation incentive may be available) Qualifications EDUCATION AND EXPERIENCE: Must have a High School Diploma with five...

Desktop Technician

Aberdeen Proving Ground, MD
60+ days ago

Aberdeen Proving Ground, MD
60+ days ago

Must have expertise in Windows operating systems 8/10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration....

Enterprise Service Desk Technician II

Aberdeen Proving Ground, MD
60+ days ago

Aberdeen Proving Ground, MD
60+ days ago

At Agile Defense we know that action defines the outcome and new challenges require new solutions. Thats why we always look to the future and embrace change with an unmovable spirit and the...

Deskside Support Engineer

Dundalk, MD (21 miles from Aberdeen Proving Ground, MD)
60+ days ago

Dundalk, MD (21 miles from Aberdeen Proving Ground, MD)
60+ days ago

Requirements: 1 - 2 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without...

Network and Audio Visual Cabling Support Specialist

Aberdeen Proving Ground, MD
90+ days ago

Aberdeen Proving Ground, MD
90+ days ago

Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....

Service Desk Technician (Intermediate-Level)

Aberdeen Proving Ground, MD
90+ days ago

Aberdeen Proving Ground, MD
90+ days ago

Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....

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Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Aberdeen Proving Ground, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Aberdeen Proving Ground, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Aberdeen Proving Ground, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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