Help Desk Technician Jobs in New Gloucester, ME
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- South Portland, ME (23 miles from New Gloucester, ME)
- 21 hours ago
- South Portland, ME (23 miles from New Gloucester, ME)
- 21 hours ago
Position Summary: The Help Desk Technician provides front-line support for company users of computers, smartphones, printers, IP phones, and other devices....
Learning Technology Support Specialist
- New Gloucester, ME
- 23 hours ago
- New Gloucester, ME
- 23 hours ago
Job Details Job Location: Pineland Campus - New Gloucester, ME Position Type: Distance Education - Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Description The Opportunity:...
Business Unit Application Support Analyst III (US)
- South Portland, ME (23 miles from New Gloucester, ME)
- 23 hours ago
- South Portland, ME (23 miles from New Gloucester, ME)
- 23 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
IT Systems and Support Engineer
- Standish, ME (18 miles from New Gloucester, ME)
- 2 days ago
- Standish, ME (18 miles from New Gloucester, ME)
- 2 days ago
Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications....
Demographic Data for New Gloucester, ME
Moving to New Gloucester, ME? Find some basic demographic data about New Gloucester, ME below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New Gloucester, ME
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Gloucester, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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