Help Desk Technician Jobs in Augusta, ME
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Skills Help desk support, Help desk, Service desk, Windows OS, Troubleshooting, Customer service, Phone support, Technical support Top Skills Details Help desk support,Help desk,Service desk,Windows...
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary....
Information System Support Specialist - Client Technology Services
- Augusta, ME
- 18 hours ago
- Augusta, ME
- 18 hours ago
system administration responsibilities....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Help Desk Support 12 months Augusta, ME Top 3 Skills: Hardware/Software troubleshooting Strong customer service skills Self-motivated/directed Job Description : The Specialist is knowledgeable on the...
Remote Work. + Operating system knowledge (Unix, Linux and/or Windows) + Programming in C or Java + Preferred certifications OCI (Oracle Cloud Infrastructure), OCP Personal competencies + Desire to learn and continually...
Desktop Support &Strong Customer service (Client Technologies Specialist) - Need local to Maine
- Augusta, ME
- 1 day ago
- Augusta, ME
- 1 day ago
The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support....
Sr. Technical Support Specialist - Cloud Center of Excellence
- Augusta, ME
- 5 days ago
- Augusta, ME
- 5 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT CLOUD CENTER OF EXCELLENCE Opening Date: April 24, 2025 Closing Date: May 8, 2025 Job Class Code: 0871 Grade: 29 Salary: $71,616.48 -...
Systems + Microsoft Office + Network Connectivity + Print Services + E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain calm...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Augusta, ME
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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