Help Desk Technician Jobs in New Orleans, LA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
NESD Help Desk Agent II - $25/hr - New Orleans
- New Orleans, LA
- 30+ days ago
- New Orleans, LA
- 30+ days ago
Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility....
opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square....
Enterprise Service Desk Specialist III New Orleans, LA ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development,...
Enterprise Service Desk Specialist V New Orleans, LA ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics,...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
IT Technical Support - Coordinator 1
- New Orleans, LA (5 miles from New Orleans, LA)
- 2 days ago
- New Orleans, LA (5 miles from New Orleans, LA)
- 2 days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Xavier University of Louisiana is accepting applications for an IT Network Support Specialist. The IT Network Specialist should be an experienced Network Specialist with prior work experience in a...
- Belle Chasse, LA (15 miles from New Orleans, LA)
- 5 days ago
- Belle Chasse, LA (15 miles from New Orleans, LA)
- 5 days ago
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the...
IT Network Support Specialist I Xavier University of Louisiana
- New Orleans, LA
- 6 days ago
- New Orleans, LA
- 6 days ago
Job Summary: Xavier University of Louisiana is accepting applications for an IT Network Support Specialist. The IT Network Specialist should be an experienced Network Specialist with prior work...
The primary responsibility is application development, maintenance and support of Entergys Nuclear Applications....
- Metairie, LA (5 miles from New Orleans, LA)
- 21 days ago
- Metairie, LA (5 miles from New Orleans, LA)
- 21 days ago
Qualifications Required Qualifications Bachelor's Degree. 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function. Oral and written communication skills....
Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system....
systems (Windows 10/11, macOS) Experience with cabling (testing, running, repairing) Ability to work independently and travel as needed Preferred: Bachelor's degree in a related field Certifications...
Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC This is a Hybrid position and can be located out of The Woodlands, TX, New Orleans, LA or Jackson, MS. Relocation assistance and...
Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, Inc.-ESI (OLD) At Entergy, weve been planning for the future for more than 100 years. Weve experienced a lot of change,...
Demographic Data for New Orleans, LA
Moving to New Orleans, LA? Find some basic demographic data about New Orleans, LA below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in New Orleans, LA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Orleans, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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