Help Desk Technician Jobs in Metairie, LA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Audubon is currently seeking a IT Service Desk Analyst II to join our team in our Metairie, LA Office. The IT Service Desk Analyst II provides advanced-level technical support as part of the IT...
- New Orleans, LA (5 miles from Metairie, LA)
- 12 days ago
- New Orleans, LA (5 miles from Metairie, LA)
- 12 days ago
OR Bachelor's degree and three (3) years experience working with server support environments and supporting lab/public computing facilities to include working with Windows or Macintosh operating systems...
Enterprise Service Desk Specialist (Clearance & Sec+ Required)
- New Orleans, LA (5 miles from Metairie, LA)
- 17 days ago
- New Orleans, LA (5 miles from Metairie, LA)
- 17 days ago
TEKsystems is seeking an Enterprise Service Desk Specialist Mid to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active...
- New Orleans, LA (5 miles from Metairie, LA)
- 22 days ago
- New Orleans, LA (5 miles from Metairie, LA)
- 22 days ago
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned. Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing...
Remote Desktop Support - Coordinator 1
- New Orleans, LA (7 miles from Metairie, LA)
- 30+ days ago
- New Orleans, LA (7 miles from Metairie, LA)
- 30+ days ago
Professional experience with Windows based operating systems, various computer hardware, Remote Control software, Ticketing System software, or Active Directory....
Remote WorkIT Technical Support - Coordinator 1
- New Orleans, LA (7 miles from Metairie, LA)
- 60+ days ago
- New Orleans, LA (7 miles from Metairie, LA)
- 60+ days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Helpdesk Support Representative
- New Orleans, LA (5 miles from Metairie, LA)
- 90+ days ago
- New Orleans, LA (5 miles from Metairie, LA)
- 90+ days ago
Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system....
Demographic Data for Metairie, LA
Moving to Metairie, LA? Find some basic demographic data about Metairie, LA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Metairie, LA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Metairie, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »