Help Desk Technician Jobs in Florence, KY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Loveland, OH (22 miles from Florence, KY)
- 13 hours ago
- Loveland, OH (22 miles from Florence, KY)
- 13 hours ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote Work- Fort Mitchell, KY (3 miles from Florence, KY)
- 19 hours ago
- Fort Mitchell, KY (3 miles from Florence, KY)
- 19 hours ago
Job#: 2086677 Job Description: 100% On-site Long term contract Desktop Support technician with a high aptitude for customer service in the Fort Mitchell area. Our technician's interface with the...
Desktop Support Specialist - Third Shift
- Sharonville, OH (22 miles from Florence, KY)
- 1 day ago
- Sharonville, OH (22 miles from Florence, KY)
- 1 day ago
Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity....
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
systems Highly experienced with Microsoft Office 365 and associated applications Hardware troubleshooting experience with desktops, laptops, VoIP phones, and common peripherals Familiarity with supporting...
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Job Title: Middleware Support Engineer Location: Cincinnati, OH Onsite Mode: Contract on W2 Primary skills: RedHat OpenShift, Kubernetes, AWS administration, Hashicorp Consul, Yaml, Python,...
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 6 days ago
Desk Technician REPORTS TO: Director of Technology or Designee EMPLOYMENT STATUS: Full-Time, 257 Days, 40 Hours Per Week, FLSA Non-Exempt QUALIFICATIONS: High school diploma or equivalent; Associates...
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Cold Spring, KY (10 miles from Florence, KY)
- 10 days ago
- Cold Spring, KY (10 miles from Florence, KY)
- 10 days ago
Job Summary The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as...
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
system, Office applications, Outlook, and SharePoint Ability to help others while meeting individual performance goals Reliable customer support Competent technical troubleshooting A passion for Service...
Urgent - "Desktop Support Analyst" - Cincinnati, OH (Onsite) - CG
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
Microsoft Desktop Family Operating System (Win 7/10). Beginner knowledge on Active Directory, Group Policy. Active Directory & GPO....
- Cincinnati, OH (14 miles from Florence, KY)
- 21 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 21 days ago
Desktop Support Technician Cincinnati, OH | 3 - 8 years of experience 04-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
- Cincinnati, OH (14 miles from Florence, KY)
- 22 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 22 days ago
Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting....
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We...
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 29 days ago
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking...
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Florence, KY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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