Help Desk Technician Jobs in Shawnee, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT Support Technician, Level 1
- Kansas City, MO (7 miles from Shawnee, KS)
- 2 hours ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 2 hours ago
About Guitar Center At Guitar Center, we are driven by a shared passion for music and technology. We support over 300 stores nationwide and a growing network of shared services facilities. Our IT...
- Shawnee Mission, KS (2 miles from Shawnee, KS)
- 2 hours ago
- Shawnee Mission, KS (2 miles from Shawnee, KS)
- 2 hours ago
Experience with Microsoft operating systems. Preferred Education and Experience Associates Degree in computer systems, a related field OR 1:1 equivalent experience....
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related...
Local Tier II Help Desk Support Technician
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams - Professional experience using...
- Overland Park, KS (15 miles from Shawnee, KS)
- 5 hours ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 5 hours ago
Role: Desktop support Duration: 6+ months Location: Overland Park, Kansas Seeking a skilled Support technician with expertise in both field and depot repair services. This role also encompasses...
Software Support Engineer (with Development Duties)
- Overland Park, KS (15 miles from Shawnee, KS)
- 5 hours ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 5 hours ago
The Software Support Engineer provides technical support to cross-functional teams who are diagnosing, troubleshooting, repairing, and debugging complex equipment, computer systems, or complex...
Desktop Support Technician - Mid Shift Hours
- Kansas City, MO (7 miles from Shawnee, KS)
- 1 day ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 1 day ago
Salary Not Available Position range in Missouri $42k - $67k Per Year Desktop Support Technician - Mid Shift Hours F2Onsite Occupation: Computer User Support Specialists Location: Kansas City, MO -...
Level 2 Desktop Support Technician
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
Why Open: New Headcount Location: 5 days a week in Overland Park, KS, 1 day bi-weekly in Kansas City, MO Duration: 6 month contract plus extension, possible perm Interview Process: 2 rounds...
Desktop Support Intern (Summer 2025)
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
Troubleshoot and resolve general Windows operating system issues. Build, configure, and test hardware such as computers and servers....
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
Why Open: New Headcount Location: 5 days a week in Overland Park, KS, 1 day bi-weekly in Kansas City, MO Duration: 6 month contract plus extension, possible perm Interview Process: 2 rounds...
Strong understanding of computer hardware, software, and operating systems. Ability to work independently and collaboratively as part of a team....
Senior Technical Support Specialist
- Olathe, KS (11 miles from Shawnee, KS)
- 4 days ago
- Olathe, KS (11 miles from Shawnee, KS)
- 4 days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 4 days ago
Kforce is looking for a Logic Apps Support Engineer for a remote, contract opportunity. Summary:The Logic Apps Support Engineer will provide technical support and expertise for Azure Logic Apps,...
Technical Support Analyst (Th-Su 9:30am-8:00pm CST)
- Mission, KS (2 miles from Shawnee, KS)
- 5 days ago
- Mission, KS (2 miles from Shawnee, KS)
- 5 days ago
Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic...
Remote Work- Kansas City, MO (7 miles from Shawnee, KS)
- 5 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 5 days ago
Location: Kansas City, MO Description: Our client is currently seeking a Desktop support Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically...
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Shawnee, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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