Help Desk Technician Jobs in Shawnee, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Specialist Tier II- Billingual-French
- Leawood, KS (5 miles from Shawnee, KS)
- moments ago
- Leawood, KS (5 miles from Shawnee, KS)
- moments ago
Overview Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to...
- Leawood, KS (5 miles from Shawnee, KS)
- 11 hours ago
- Leawood, KS (5 miles from Shawnee, KS)
- 11 hours ago
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated...
- Liberty, MO (23 miles from Shawnee, KS)
- 13 hours ago
- Liberty, MO (23 miles from Shawnee, KS)
- 13 hours ago
Education/Training: Associate Degree Preferred Experience: Microsoft Office software, Service desk or Desktop support role Preferred Licensure/Certification/Registration: CompTIA A+ certification; CompTIA N+...
Information Technology Assistant/Data Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 2 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 2 days ago
Information Technology Assistant/ Data Specialist Overview The Information Technology (IT) Assistant works closely with the IT Director to provide support to the IT Director in his/her daily...
AV and Desktop Support Engineer
- Kansas City, MO (7 miles from Shawnee, KS)
- 4 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 4 days ago
AV and Desktop Support Engineer - REQID0002420 IT | Job ID: REQID0002420 Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid...
Technical Support Analyst (Thur-Sun 2:00pm-12:30am CST)
- Mission, KS (2 miles from Shawnee, KS)
- 6 days ago
- Mission, KS (2 miles from Shawnee, KS)
- 6 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkTechnical Support Analyst (Sun-Wed 10:30am-9:00pm CST)
- Mission, KS (2 miles from Shawnee, KS)
- 6 days ago
- Mission, KS (2 miles from Shawnee, KS)
- 6 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkTechnical Support Analyst (Sun-Wed 9:30am-8:00pm CST)
- Mission, KS (2 miles from Shawnee, KS)
- 7 days ago
- Mission, KS (2 miles from Shawnee, KS)
- 7 days ago
Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...
Remote WorkSOLIDWORKS Customer Support Engineer
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
Familiarity with Microsoft Operating Systems and Microsoft Office products. 2+ years related design or drafting experience, or equivalent combination of education and experience....
Tier II Service Desk Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems....
Remote WorkLocal Tier II Help Desk Support Technician
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams - Professional experience using...
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 8 days ago
An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related...
- Overland Park, KS (15 miles from Shawnee, KS)
- 9 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 9 days ago
Key Responsibilities Monitoring & Operations - Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications. - Use observability tools...
Field Services Support Specialist III
- Kansas City, MO (7 miles from Shawnee, KS)
- 13 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 13 days ago
Training Required: N/A Specialized Skills Required: Excellent verbal and written communication and project management skills....
- Olathe, KS (11 miles from Shawnee, KS)
- 14 days ago
- Olathe, KS (11 miles from Shawnee, KS)
- 14 days ago
Key Responsibilities Provides advanced IT Support related to technical issues involving Microsofts Suite of Business Applications and operating systems; provides support and training to other Service...
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Shawnee, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »