Help Desk Technician Jobs in Lawrence, KS
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Preferred Qualifications One (1) year of employment experience supporting Windows and /or Macintosh operating systems....
Preferred Qualifications One (1) year of employment experience supporting Windows and /or Macintosh operating systems....
Senior Technical Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 4 days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 4 days ago
Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 4 days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 4 days ago
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions....
Overview The IT Help Desk Technician is an entry level overtime eligible technical position that reports to the IT Management Team The IT Help Desk Technician is responsible for maintaining and monitoring...
- Baldwin City, KS (16 miles from Lawrence, KS)
- 6 days ago
- Baldwin City, KS (16 miles from Lawrence, KS)
- 6 days ago
Job duties include, but are not limited to: Operating systems support includes installation, reimaging, updates, troubleshooting of Microsoft Windows desktop operating system and Apple devices....
- Olathe, KS (23 miles from Lawrence, KS)
- 7 days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 7 days ago
Installs, configures, tests and operates a desktop and other peripheral equipment; ensures proper installation of cables, desktop operating systems, and/or appropriate software....
Desktop Technician, FT Days LMH Health - 3.6 Lawrence, KS Job Details Full-time Estimated: $43.8K - $55.5K a year 1 day ago Benefits Tuition reimbursement Qualifications TCP Software...
Computer Technician Part-Time - Information Technology
- Lawrence, KS
- 21 days ago
- Lawrence, KS
- 21 days ago
Computer Technician Part-Time - Information Technology Lawrence, KS, USA Req #381 Tuesday, April 8, 2025 Summary: This position will support the Citys Information Technology Department in various...
Academic Technology Support Specialist
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
- Olathe, KS (23 miles from Lawrence, KS)
- 30+ days ago
Academic Technology Support Specialist Mid-america Nazarene University - 3.8 Olathe, KS Job Details Full-time Estimated: $41.5K - $48.8K a year 22 hours ago Qualifications Management Computer...
- Leavenworth, KS (21 miles from Lawrence, KS)
- 45+ days ago
- Leavenworth, KS (21 miles from Lawrence, KS)
- 45+ days ago
Ensure information technology resources (computer hardware, network and operating systems software and telecommunications hardware) function properly and are maintained in good operating condition....
Demographic Data for Lawrence, KS
Moving to Lawrence, KS? Find some basic demographic data about Lawrence, KS below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lawrence, KS
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lawrence, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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