Help Desk Technician Jobs in West Des Moines, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
help desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
support) and some Tier 1 (routine help desk support) desktop, laptop, operating system, software, M365, telephony, basic networking and mobile offices support of City entities (Fire, Police Department...
desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform occasional...
Epic Cupid-Radiant Support Specialist
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 3 days ago
IT Help Desk Generalist A client of ours in Indianola is seeking an IT Help Desk Generalist to provide front-line support and perform troubleshooting, implementing resolutions to various hardware...
Infrastructure and Desktop Support Consultant
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
- Ankeny, IA (20 miles from West Des Moines, IA)
- 7 days ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 7 days ago
systems, and core applications....
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
Desktop Support Engineer Desktop Support Engineer Des Moines, IA Mandatory Areas Level 3 support Active directory Windows Job Description: Design and implement new solutions for desktop automation...
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions...
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Service Desk Technician Onsite, West Des Moines, IA Technical Skills Deskside Support PC Technician Help Desk AV Decommission Phone Support Description Our Life Insurance client is looking to add...
- Urbandale, IA (11 miles from West Des Moines, IA)
- 10 days ago
- Urbandale, IA (11 miles from West Des Moines, IA)
- 10 days ago
Strong knowledge of Windows and operating systems and Microsoft 365 products. Experience with remote desktop support tools and ticketing systems....
Desktop Support Level II Technician
- Urbandale, IA (11 miles from West Des Moines, IA)
- 10 days ago
- Urbandale, IA (11 miles from West Des Moines, IA)
- 10 days ago
Strong knowledge of Windows operating systems. Experience with remote desktop support tools. Excellent communication and interpersonal skills....
- Urbandale, IA (11 miles from West Des Moines, IA)
- 11 days ago
- Urbandale, IA (11 miles from West Des Moines, IA)
- 11 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Demographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in West Des Moines, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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