Help Desk Technician Jobs in Waverly, IA

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-5 of 5 Jobs

Help Desk Technician I - PH

  • Cedar Falls, IA (18 miles from Waverly, IA)
  • 1 day ago
  • Cedar Falls, IA (18 miles from Waverly, IA)
  • 1 day ago

center services, has an immediate need for an Help Desk Technician and we would LOVE to connect with you about this exciting career opportunity!...

Desktop/ Helpdesk Technician 1.0 FTE

  • Waverly, IA
  • 1 day ago
  • Waverly, IA
  • 1 day ago

This includes desktop hardware, client software, and local operating systems within the organization’s information systems....

Help Desk Services Assistant

  • Cedar Falls, IA (18 miles from Waverly, IA)
  • 3 days ago
  • Cedar Falls, IA (18 miles from Waverly, IA)
  • 3 days ago

Knowledge, Skills and Abilities: Knowledge of:the operation and setup of personal computers, operating systems, computer hardware, Internet technology, network protocols, new software releases and updates...

Desktop Support Technician

  • Waterloo, IA (24 miles from Waverly, IA)
  • 17 days ago
  • Waterloo, IA (24 miles from Waverly, IA)
  • 17 days ago

Description: Infrastructure Engineer Provide onsite deskside support to the client location through performing the following duties Job Duties: Performs/monitors standard processes or operations...

Technical Support Specialist

  • Westgate, IA (21 miles from Waverly, IA)
  • 60+ days ago
  • Westgate, IA (21 miles from Waverly, IA)
  • 60+ days ago

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to beamong the top 20 Largest...

Demographic Data for Waverly, IA

Moving to Waverly, IA? Find some basic demographic data about Waverly, IA below.

Local
National
12,789
326
Medium/Sm

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Waverly, IA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Waverly, IA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Waverly, IA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Technician Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »