Help Desk Technician Jobs in Urbandale, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
help desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform...
- Des Moines, IA (1 mile from Urbandale, IA)
- 1 day ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
support) and some Tier 1 (routine help desk support) desktop, laptop, operating system, software, M365, telephony, basic networking and mobile offices support of City entities (Fire, Police Department...
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 1 day ago
desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform occasional...
Epic Cupid-Radiant Support Specialist
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
IT Help Desk Generalist A client of ours in Indianola is seeking an IT Help Desk Generalist to provide front-line support and perform troubleshooting, implementing resolutions to various hardware...
Infrastructure and Desktop Support Consultant
- Des Moines, IA (1 mile from Urbandale, IA)
- 7 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
- Ankeny, IA (9 miles from Urbandale, IA)
- 7 days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 7 days ago
systems, and core applications....
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
Desktop Support Engineer Desktop Support Engineer Des Moines, IA Mandatory Areas Level 3 support Active directory Windows Job Description: Design and implement new solutions for desktop automation...
Help Desk Specialist (Full-Time)
- West Des Moines, IA (11 miles from Urbandale, IA)
- 8 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 8 days ago
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions...
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Madrid, IA (23 miles from Urbandale, IA)
- 9 days ago
- Madrid, IA (23 miles from Urbandale, IA)
- 9 days ago
Desk support to users across the district- Install, repair, and maintain hardware and software for a variety of devices and systems- Perform basic networking tasks, including wiring, switch configuration...
- West Des Moines, IA (11 miles from Urbandale, IA)
- 9 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 9 days ago
Service Desk Technician Onsite, West Des Moines, IA Technical Skills Deskside Support PC Technician Help Desk AV Decommission Phone Support Description Our Life Insurance client is looking to add...
Strong knowledge of Windows and operating systems and Microsoft 365 products. Experience with remote desktop support tools and ticketing systems....
Strong knowledge of Windows operating systems. Experience with remote desktop support tools. Excellent communication and interpersonal skills....
Demographic Data for Urbandale, IA
Moving to Urbandale, IA? Find some basic demographic data about Urbandale, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Urbandale, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Urbandale, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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