Help Desk Technician Jobs in Johnston, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Des Moines, IA (9 miles from Johnston, IA)
- moments ago
- Des Moines, IA (9 miles from Johnston, IA)
- moments ago
Strong communication skills Experience with VMware products Experience with ServiceNow ticketing system 1-3 years of experience with a ticketing system 1-3 years of experience in help desk support or...
- Des Moines, IA (9 miles from Johnston, IA)
- 1 day ago
- Des Moines, IA (9 miles from Johnston, IA)
- 1 day ago
desk support Technical support Phone support MS Office proficiency Additional Skills & Qualifications: Strong customer service skills....
- Des Moines, IA (9 miles from Johnston, IA)
- 3 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 3 days ago
Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as...
Help Desk Analyst - Tier 1 (Swing)
- Des Moines, IA (9 miles from Johnston, IA)
- 6 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 6 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
- Des Moines, IA (9 miles from Johnston, IA)
- 6 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 6 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
Position Summary Coordinates the activities of the MGIT Help Desk staff to provide organization wide support of computer hardware, software, telephones, and various other IT equipment used in the...
IT Desktop Support Technician (FT) MIS 2025-087
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
- Ames, IA (22 miles from Johnston, IA)
- 7 days ago
McFarland Clinic is currently accepting applications for IT Desktop Support Technician for its Ames office. Candidates should be service-oriented, professional, a team player, and be able to...
Autodesk Help Desk Support Technician
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Des Moines, IA office....
Advanced Technical Support Specialist
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Ames, IA (22 miles from Johnston, IA)
- 12 days ago
- Ames, IA (22 miles from Johnston, IA)
- 12 days ago
Required Knowledge, Skills & Experience: In-depth knowledge of Windows desktop operating systems; installation and trouble-shooting....
- West Des Moines, IA (16 miles from Johnston, IA)
- 14 days ago
- West Des Moines, IA (16 miles from Johnston, IA)
- 14 days ago
Our client is seeking to hire an experienced Desktop Support Tech to support corporate business practices. This technician will work as an IT generalist and will suppport hardware, end users,...
- Urbandale, IA (10 miles from Johnston, IA)
- 22 days ago
- Urbandale, IA (10 miles from Johnston, IA)
- 22 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Urbandale, IA. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Help Desk Support -Behavioral Health Reporting System
- Des Moines, IA (9 miles from Johnston, IA)
- 22 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 22 days ago
Experience in Help desk support Timely handling of requests received via phone, email, employee self-service, portal, or walk-in....
- Des Moines, IA (9 miles from Johnston, IA)
- 23 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 23 days ago
Responsibilities: General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support May assist with special projects or off-phone work as experience and team needs...
Demographic Data for Johnston, IA
Moving to Johnston, IA? Find some basic demographic data about Johnston, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Johnston, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Johnston, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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