Help Desk Technician Jobs in Des Moines, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems c/o Allegis Group
- West Des Moines, IA (12 miles from Des Moines, IA)
- 1 day ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 1 day ago
Maintain expertise with Windows 11 operating system, including configuration and troubleshooting....
In Person ContractJob Title: Service Desk Location: DesMoines, IA Rate: $20.00/Hour W-2 Interview Process: Video (2 Rounds) Work Schedule: Onsite Job Description: Service Desk
In Person- TEKsystems
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
Technical Skills: Operating Systems: o Expertise with Windows 11 operating system, including configuration and troubleshooting....
Hybrid ContractJob Description Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems....
In Person,Help desk support,phone support ms office Additional Skills & Qualifications Strong customer service skills....
In Person ContractTechnology Assistant (seasonal)
- Johnston Community School District
- Johnston, IA (9 miles from Des Moines, IA)
- 8 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 8 days ago
Technology Assistant (seasonal) Johnston Community School District - 3.9 Johnston, IA Job Details Seasonal | Full-time $17.50 an hour 5 hours ago Qualifications Driver's License Full Job...
In Person TemporaryTechnical Support Engineer (Advisor Website)
- Principal Financial Group
- Des Moines, IA
- 10 days ago
- Des Moines, IA
- 10 days ago
What You'll Do We are looking for an Infrastructure Engineer I to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and...
In PersonThe IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by...
In PersonThe Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT inquiries, ensuring a positive experience for both...
In Person- Heartland Technology Group
- West Des Moines, IA (12 miles from Des Moines, IA)
- 20 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 20 days ago
Advanced knowledge of Microsoft Windows Desktop & Server Operating System....
In Person- Cemen Tech
- Indianola, IA (20 miles from Des Moines, IA)
- 22 days ago
- Indianola, IA (20 miles from Des Moines, IA)
- 22 days ago
PURPOSE OF POSITION Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a...
In PersonInternet Technical Support Representative I
- Mediacom
- West Des Moines, IA (12 miles from Des Moines, IA)
- 22 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 22 days ago
Position : Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000...
HybridHelp Desk Specialist II (Full-Time)
- The Iowa Clinic, P.C.
- West Des Moines, IA (12 miles from Des Moines, IA)
- 27 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 27 days ago
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions...
In Person Full Time- North Risk Partners
- West Des Moines, IA (12 miles from Des Moines, IA)
- 27 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 27 days ago
JOB SUMMARY The Help Desk Support Specialist role focuses on supporting North Risk Partners' team members (end users) through the help desk system....
In Person- TEKsystems
- Ankeny, IA (8 miles from Des Moines, IA)
- 30+ days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonDemographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Des Moines, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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