Help Desk Technician Jobs in Davenport, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Moline, IL (5 miles from Davenport, IA)
- 16 hours ago
- Moline, IL (5 miles from Davenport, IA)
- 16 hours ago
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
- Moline, IL (5 miles from Davenport, IA)
- 16 hours ago
- Moline, IL (5 miles from Davenport, IA)
- 16 hours ago
Technical Skills : Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)....
Position Title Service Desk Specialist Job Category 4 Job Type Support Staff, Hourly Supervisor's Title Associate Director of IT Services Location District Office, Davenport (05) Job Description...
- Moline, IL (5 miles from Davenport, IA)
- 1 day ago
- Moline, IL (5 miles from Davenport, IA)
- 1 day ago
Position Overview: The IT Help Desk Technician plays a critical role as the first point of contact for technology support across Vibrant Credit Union....
- Moline, IL (5 miles from Davenport, IA)
- 27 days ago
- Moline, IL (5 miles from Davenport, IA)
- 27 days ago
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals....
- Milan, IL (8 miles from Davenport, IA)
- 45+ days ago
- Milan, IL (8 miles from Davenport, IA)
- 45+ days ago
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems....
Demographic Data for Davenport, IA
Moving to Davenport, IA? Find some basic demographic data about Davenport, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Davenport, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Davenport, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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