Help Desk Technician Jobs in Davenport, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
IT Support Technician - Mount Mercy Campus, Cedar Rapids, IA
- Davenport, IA
- 7 days ago
- Davenport, IA
- 7 days ago
Proficient in Microsoft Windows and Mac operating systems. Familiarity with Microsoft Office/365, products and common university platforms. Ability to troubleshoot common hardware/software issues....
- Moline, IL (5 miles from Davenport, IA)
- 8 days ago
- Moline, IL (5 miles from Davenport, IA)
- 8 days ago
We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL. -This is a tier 3 role that...
- Moline, IL (5 miles from Davenport, IA)
- 11 days ago
- Moline, IL (5 miles from Davenport, IA)
- 11 days ago
Computer Support Associate/ Infrastructure Engineer Pay rate: $27 per hour Duration: 3 years W2 contract only (No C2C) Location- Moline, IL (ONSITE) This is a 1st Shift onsite with flex start...
- Moline, IL (5 miles from Davenport, IA)
- 12 days ago
- Moline, IL (5 miles from Davenport, IA)
- 12 days ago
Job Title: Computer Support Associate/ Infrastructure Engineer Pay rate: $27 per hour Duration: 3 years W2 contract only (No C2C) Location- Moline, IL (ONSITE) This is a 1st Shift onsite with flex...
- Rock Island, IL (3 miles from Davenport, IA)
- 30+ days ago
- Rock Island, IL (3 miles from Davenport, IA)
- 30+ days ago
PC Desktop Technician - DoD Rock Island, IL 92310 Job Function: Computers-Software Job Number: 407838 Job Description PC Desktop Technician - DoD Johnson Service Group (JSG) is actively searching...
- Cordova, IL (20 miles from Davenport, IA)
- 30+ days ago
- Cordova, IL (20 miles from Davenport, IA)
- 30+ days ago
Job description Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
Demographic Data for Davenport, IA
Moving to Davenport, IA? Find some basic demographic data about Davenport, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Davenport, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Davenport, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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