Help Desk Technician Jobs in Council Bluffs, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
Under general supervision of the Manager, Service Desk and Desktop Support, provides support for all reported desktop-related issues. Provides second-level support for all application issues...
Tier 1 Help Desk Support (Secret Clearance Required)
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 1 day ago
- Bellevue, NE (7 miles from Council Bluffs, IA)
- 1 day ago
The Help Desk Analyst will provide specialized 24/7 operational help desk support to PRMS/PRMM users worldwide....
Innovation Device & VR Support Specialist
- Council Bluffs, IA
- 2 days ago
- Council Bluffs, IA
- 2 days ago
Knowledge of basic network operating system fundamentals. Skill in the operation and maintenance of peripheral devices such as Virtual Reality/Augmented Reality devices and systems....
SCITLS Client Services Support Specialist
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 9 days ago
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 9 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 9 days ago
What You Need Proficiency in Windows operating systems, macOS, iOS, and experience in VDI environments (preferably VMware Horizon)....
SAP Customer Support Specialist (Remote)
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/...
IT Support Engineer I, IT Support Engineer I, OTS
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
Hybrid IT Field Technician/Help Desk Technician
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
Hybrid IT Field Technician/Help Desk Technician Location: Omaha, NE, United States Date Posted: Aug 14, 2025 Description Hybrid IT Field Technician/Help Desk Technician Mortenson Dental Partners Job...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 14 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 14 days ago
Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities? Refer a friend & Cash in! Travel reimbursement and...
PC Support Specialist / Information Technology
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 days ago
Knowledge of basic network operating system fundamentals. Skill in the operation and maintenance of the personal computers and peripheral devices....
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 15 days ago
Help Desk Technician Employer Omaha Public Schools Location Omaha, NE, US Salary Competitive categories Employer Omaha Public Schools Location Omaha, NE, US Salary Competitive categories Employer Omaha...
- Council Bluffs, IA (5 miles from Council Bluffs, IA)
- 16 days ago
- Council Bluffs, IA (5 miles from Council Bluffs, IA)
- 16 days ago
Installs and maintains computer operating systems and software. Performs technical diagnosis, repair, installation and maintenance of computers and audio-visual equipment....
FMCS Support Specialist I (Facilities, Maintenance, and Custodial Services)
- Council Bluffs, IA
- 21 days ago
- Council Bluffs, IA
- 21 days ago
FMCS Support Specialist I (Facilities, Maintenance, and Custodial Services) JobID: 8193 Position Type: Facilities Date Posted: 8/1/2025 Location: Facilities, Maintenance and Custodial Services...
SCITLS Desktop Support Technician
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 21 days ago
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 21 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Council Bluffs, IA
Moving to Council Bluffs, IA? Find some basic demographic data about Council Bluffs, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Council Bluffs, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Council Bluffs, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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