Help Desk Technician Jobs in Cedar Falls, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Black Hawk County (IA)
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 2 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 2 days ago
Under general supervision, serves as the first point of contact for technology support requests and provides entry-level troubleshooting and assistance for end users. Ensures service tickets are...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Cedar Falls, IA
- 6 days ago
- Cedar Falls, IA
- 6 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In Person- Goodwill Industries of Northeast Iowa
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 15 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 15 days ago
Job Summary: This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast...
In PersonEPS Technical Support Engineer II
- Jack Henry & Associates Inc.
- Cedar Falls, IA
- 22 days ago
- Cedar Falls, IA
- 22 days ago
Basic knowledge of SQL and FTP, remoting and operating systems. General communication, interpersonal, and analytical skills....
In Person- Creative Planning, LLC
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 28 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 28 days ago
systems Basic understanding of networking concepts: oTCP/IP and Internet connectivity troubleshooting oNetwork components (switches, hubs, patch panels) o Remote Desktop Services o Wireless technologies...
RemoteDemographic Data for Cedar Falls, IA
Moving to Cedar Falls, IA? Find some basic demographic data about Cedar Falls, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cedar Falls, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cedar Falls, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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