Help Desk Technician Jobs in La Porte, IN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- New Carlisle, IN (14 miles from La Porte, IN)
- 2 days ago
- New Carlisle, IN (14 miles from La Porte, IN)
- 2 days ago
As a Desktop Support Analyst at Cleveland-Cliffs New Carlisle, you will be an integral part of the autonomous work teams that make up the New Carlisle quality, production, and maintenance...
Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.)....
IT Service Desk Support Level 2
- Portage, IN (22 miles from La Porte, IN)
- 18 days ago
- Portage, IN (22 miles from La Porte, IN)
- 18 days ago
InnovaCare Management Services Company, LLC The IT Service Desk Support - Level 2 plays a critical role in delivering advanced technical support across InnovaCare's enterprise IT environment. This...
- New Buffalo, MI (11 miles from La Porte, IN)
- 20 days ago
- New Buffalo, MI (11 miles from La Porte, IN)
- 20 days ago
SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or...
systems Ability to generate and read error logs and reports....
Job Summary: As a Tech Support Team Lead, you will be responsible for assisting a team of technical support tier 1 professionals. Your primary goal will be to ensure the delivery of exceptional...
systems Ability to generate and read error logs and reports....
Demographic Data for La Porte, IN
Moving to La Porte, IN? Find some basic demographic data about La Porte, IN below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in La Porte, IN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in La Porte, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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