Help Desk Technician Jobs in Springfield, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Customer Support Specialist (Information Services Specialist I Opt. C) (UMP)
- Grandview, IL (2 miles from Springfield, IL)
- 1 day ago
- Grandview, IL (2 miles from Springfield, IL)
- 1 day ago
Elementary knowledge of desktop emulations and standard desktop operating systems. Elementary knowledge of IT monitoring tools and methods. Elementary knowledge of anti-virus software....
Data Centre Service Delivery Field Support Engineer
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
ITSA - Desktop Support Southern Illinois University - School of Medicine
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Job Requisition ID: 49248 Closing Date: 08/29/2025 Agency: Illinois Law Enforcement Training and Standards Board Class Title: INFORMATION SERV SPECIALIST I - 21161 Skill Option: Multi / Other -...
at Merck in Springfield, Illinois, United States Job Description Job Description Job Responsibilities: + Act as SAP Key User for our company's Animal Health Order to Cash functions and processes +...
systems (Microsoft, Chrome, Mac) + US work authorization Education + High School Diploma required, Associate's Degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical...
Help Desk Technician I- Night Shift (Information Services Specialist I, Option S - UMP)
- Southern View, IL (3 miles from Springfield, IL)
- 20 days ago
- Southern View, IL (3 miles from Springfield, IL)
- 20 days ago
Preferred Qualifications (In Order of Significance) Elementary knowledge of computer systems first-level technical support in either a technical operation or help desk support environment, including...
at Fuji Film in Springfield, Illinois, United States Job Description Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines...
Remote Workindependently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + Microsoft Windows Operating...
Sr Oracle ERP Systems Support Analyst Company: Oracle Location: Springfield, IL Date Posted: 7/26/25, 4:30 AM Job Description Global SaaS & Apps UL Delivery organization is a global, innovative,...
development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM. + SQL, Data Virtualization, CDC + Operating system knowledge: Windows, Unix, Linux. + Database knowledge in open systems (Windows...
Remote WorkTechnical Support Analyst 2 Company: Oracle Location: Springfield, IL Date Posted: 7/10/25, 2:53 AM Job Description As a Technical Support Analyst 2 on the Federal Aligned Support Team, you...
Data Centre Service Delivery Field Support Engineer (L3)
- Springfield, IL
- 45+ days ago
- Springfield, IL
- 45+ days ago
Data Centre Service Delivery Field Support Engineer (L3) Company: NTT America, Inc. Location: Springfield, IL Date Posted: 7/11/25, 2:57 AM Make an impact with NTT DATA Join a company that is...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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