Help Desk Technician Jobs in Springfield, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C)
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
Working knowledge of Mac Operating Systems configuration including setup, troubleshooting, and software management....
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems Microsoft Office Network Connectivity Services E-Mail and Internet mail Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Application Service Desk Technician I (UMP) - (Information Services Specialist I)
- Springfield, IL
- 8 days ago
- Springfield, IL
- 8 days ago
Job Requisition ID: 46602 Posting Date: 04/21/2025 Closing Date: 05/02/2025 Agency: Department of Innovation and Technology Class Title: INFORMATION SERV SPECIALIST I - 21161 Skill Option:...
Senior Endpoint and Virtual Desktop Engineer
- Springfield, IL
- 10 days ago
- Springfield, IL
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Endpoint Support Technician - Information Systems Technician I - Desktop Support
- Springfield, IL
- 28 days ago
- Springfield, IL
- 28 days ago
Ensures both the applications and operating systems are patched to correct levels. Diagnose issues with deployments or installations....
Sr Oracle Fusion Cloud ERP Systems Support Analyst
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Sr Oracle Fusion Cloud ERP Systems Support Analyst Company: Oracle Location: Springfield, IL Date Posted: 3/25/25, 2:36 AM Job Description Global SaaS & Apps UL Delivery organization is a global,...
Senior Technical Support Analyst - Cloud Supply Chain Management
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Senior Technical Support Analyst - Cloud Supply Chain Management Company: Oracle Location: Springfield, IL Date Posted: 3/25/25, 4:20 AM Job Description Supply Chain Support Engineer Oracle...
Position Overview The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Developer Support Engineer Company: Meta Location: Springfield, IL Date Posted: 3/17/25, 3:30 AM Summary: Meta Reality Labs is seeking a Developer Support Engineer to join the team. You will...
at Volt Management Corp. in Springfield, Illinois, United States Job Description We bring you tomorrow's opportunity, today Volt is immediately hiring for a Product Support Specialist in Menomonee...
Senior Technical Support Engineer - 5335812004_11-6854
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
at Cribl, Inc in Springfield, Illinois, United States Job Description Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and...
Fusion SCM Cloud Technical Support - 4 Company: Oracle Location: Springfield, IL Date Posted: 3/13/25, 6:08 AM Job Description As a member of the Support organization, your focus is to deliver...
desk support with general software or application problems....
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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