Help Desk Technician Jobs in Des Plaines, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technology Support Engineer - Workforce
- Bannockburn, IL (8 miles from Des Plaines, IL)
- 2 hours ago
- Bannockburn, IL (8 miles from Des Plaines, IL)
- 2 hours ago
systems and software Tools and processes ACCOUNTABILITIES: Investigates issues, analyzes solutions and implements technical changes on small projects....
Network Support Engineer, Fall 2025 (Meraki)
- Chicago, IL (15 miles from Des Plaines, IL)
- 5 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 5 hours ago
4 month, In-Person Internship (September - December, full-time - 40 hours per week), based in the Meraki Chicago, IL or San Francisco, CA Office CISCO MERAKI BUSINESS UNIT At Cisco Meraki, our...
Desktop Support Technician (Remote but local to Chicago)
- Chicago, IL (15 miles from Des Plaines, IL)
- 11 hours ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 11 hours ago
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. *Provide...
Remote WorkSenior Support Engineer - Mainframe
- Warrenville, IL (22 miles from Des Plaines, IL)
- 12 hours ago
- Warrenville, IL (22 miles from Des Plaines, IL)
- 12 hours ago
Job Description: This position is responsible for providing mainframe technical support for the Endevor product....
- Warrenville, IL (22 miles from Des Plaines, IL)
- 12 hours ago
- Warrenville, IL (22 miles from Des Plaines, IL)
- 12 hours ago
Knowledge of JCL, JES2, USS, RACF, XES, HCD, DFSMS, SMP/E, TCP/IP, ISPF, SDSF, WLM, REXX/CLIST z/OS operating system software diagnostic and troubleshooting skills, GTF Traces, IPCS....
- Palatine, IL (8 miles from Des Plaines, IL)
- 12 hours ago
- Palatine, IL (8 miles from Des Plaines, IL)
- 12 hours ago
Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...
Sr. IT Tech Support Specialist
- Deerfield, IL (8 miles from Des Plaines, IL)
- 19 hours ago
- Deerfield, IL (8 miles from Des Plaines, IL)
- 19 hours ago
Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...
- Downers Grove, IL (18 miles from Des Plaines, IL)
- 1 day ago
- Downers Grove, IL (18 miles from Des Plaines, IL)
- 1 day ago
LaSalle Network is hiring a Help Desk Technician to support hospitals, clinics, and medical offices by ensuring their technology runs smoothly....
Apple Genius - IT Support Technician
- Northbrook, IL (5 miles from Des Plaines, IL)
- 1 day ago
- Northbrook, IL (5 miles from Des Plaines, IL)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 2 days ago
Technical Support Engineer Location: Chicago 60604 Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of...
Remote - Technology Technical Support Representative
- Oak Brook, IL (17 miles from Des Plaines, IL)
- 3 days ago
- Oak Brook, IL (17 miles from Des Plaines, IL)
- 3 days ago
. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...
Remote WorkTransmission Support Engineer/Technician
- Forest Park, IL (13 miles from Des Plaines, IL)
- 3 days ago
- Forest Park, IL (13 miles from Des Plaines, IL)
- 3 days ago
Transmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...
- Vernon Hills, IL (13 miles from Des Plaines, IL)
- 3 days ago
- Vernon Hills, IL (13 miles from Des Plaines, IL)
- 3 days ago
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 3 days ago
- Schaumburg, IL (9 miles from Des Plaines, IL)
- 3 days ago
Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...
- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
- Chicago, IL (15 miles from Des Plaines, IL)
- 3 days ago
at Northwestern University in Chicago, Illinois, United States Job Description Job Opening Id: 52075 Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: This specific role is within the...
Demographic Data for Des Plaines, IL
Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Des Plaines, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Des Plaines, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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