Help Desk Technician Jobs in Arlington Heights, IL

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 151 Jobs

Technology Support Engineer - Workforce

  • Bannockburn, IL (6 miles from Arlington Heights, IL)
  • 3 hours ago
  • Bannockburn, IL (6 miles from Arlington Heights, IL)
  • 3 hours ago

systems and software Tools and processes ACCOUNTABILITIES: Investigates issues, analyzes solutions and implements technical changes on small projects....

Network Support Engineer, Fall 2025 (Meraki)

  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 6 hours ago
  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 6 hours ago

4 month, In-Person Internship (September - December, full-time - 40 hours per week), based in the Meraki Chicago, IL or San Francisco, CA Office CISCO MERAKI BUSINESS UNIT At Cisco Meraki, our...

Desktop Support Technician (Remote but local to Chicago)

  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 11 hours ago
  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 11 hours ago

The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. *Provide...

Remote Work

Senior Support Engineer - Mainframe

  • Warrenville, IL (22 miles from Arlington Heights, IL)
  • 12 hours ago
  • Warrenville, IL (22 miles from Arlington Heights, IL)
  • 12 hours ago

Job Description: This position is responsible for providing mainframe technical support for the Endevor product....

Technical Support Engineer 3

  • Warrenville, IL (22 miles from Arlington Heights, IL)
  • 12 hours ago
  • Warrenville, IL (22 miles from Arlington Heights, IL)
  • 12 hours ago

Knowledge of JCL, JES2, USS, RACF, XES, HCD, DFSMS, SMP/E, TCP/IP, ISPF, SDSF, WLM, REXX/CLIST z/OS operating system software diagnostic and troubleshooting skills, GTF Traces, IPCS....

Technology Assistant I

  • Palatine, IL (2 miles from Arlington Heights, IL)
  • 13 hours ago
  • Palatine, IL (2 miles from Arlington Heights, IL)
  • 13 hours ago

Desk support of equipment, district software, and technology systems for staff, students, and parents Troubleshoot issues associated with the district software applications, including but not limited...

Sr. IT Tech Support Specialist

  • Deerfield, IL (6 miles from Arlington Heights, IL)
  • 19 hours ago
  • Deerfield, IL (6 miles from Arlington Heights, IL)
  • 19 hours ago

Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...

Service Desk Technician

  • Downers Grove, IL (21 miles from Arlington Heights, IL)
  • 1 day ago
  • Downers Grove, IL (21 miles from Arlington Heights, IL)
  • 1 day ago

LaSalle Network is hiring a Help Desk Technician to support hospitals, clinics, and medical offices by ensuring their technology runs smoothly....

Apple Genius - IT Support Technician

  • Northbrook, IL (7 miles from Arlington Heights, IL)
  • 1 day ago
  • Northbrook, IL (7 miles from Arlington Heights, IL)
  • 1 day ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

Technical Support Engineer

  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 2 days ago
  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 2 days ago

Technical Support Engineer Location: Chicago 60604 Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of...

Remote - Technology Technical Support Representative

  • Oak Brook, IL (21 miles from Arlington Heights, IL)
  • 3 days ago
  • Oak Brook, IL (21 miles from Arlington Heights, IL)
  • 3 days ago

. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...

Remote Work

Transmission Support Engineer/Technician

  • Forest Park, IL (18 miles from Arlington Heights, IL)
  • 3 days ago
  • Forest Park, IL (18 miles from Arlington Heights, IL)
  • 3 days ago

Transmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...

Help Desk Technician

  • Vernon Hills, IL (8 miles from Arlington Heights, IL)
  • 3 days ago
  • Vernon Hills, IL (8 miles from Arlington Heights, IL)
  • 3 days ago

Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....

Help Desk Intern

  • Schaumburg, IL (7 miles from Arlington Heights, IL)
  • 3 days ago
  • Schaumburg, IL (7 miles from Arlington Heights, IL)
  • 3 days ago

Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...

Technical Support Spec Sr

  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 3 days ago
  • Chicago, IL (21 miles from Arlington Heights, IL)
  • 3 days ago

at Northwestern University in Chicago, Illinois, United States Job Description Job Opening Id: 52075 Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: This specific role is within the...

Demographic Data for Arlington Heights, IL

Moving to Arlington Heights, IL? Find some basic demographic data about Arlington Heights, IL below.

Local
National
82,767
3,151
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Arlington Heights, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Arlington Heights, IL offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Arlington Heights, IL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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