Help Desk Technician Jobs in Ammon, ID
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Working knowledge and understanding of operating systems such as Windows (10 and 11) and other operating systems such as Linux/Unix (RedHat, Ubuntu, and CentOS, to name a few)....
IT Infrastructure Support Specialist
- Rigby, ID (18 miles from Ammon, ID)
- 12 days ago
- Rigby, ID (18 miles from Ammon, ID)
- 12 days ago
systems and Microsoft Office applications, as well as other out-of-the-box and developed software packages Administration of Active Directory and O365 for all user and end-user system objects Provide...
- Idaho Falls, ID (6 miles from Ammon, ID)
- 18 days ago
- Idaho Falls, ID (6 miles from Ammon, ID)
- 18 days ago
systems and products (required) Linux platforms (desired) Experience supporting Macintosh hardware and software (desired) Essential Functions Physical, mental, and emotional stamina to perform the...
Demographic Data for Ammon, ID
Moving to Ammon, ID? Find some basic demographic data about Ammon, ID below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ammon, ID
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ammon, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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