Help Desk Technician Jobs in Lawrenceville, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Conyers, GA (16 miles from Lawrenceville, GA)
- 13 hours ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 13 hours ago
Need a Helpdesk consultant with Bilingual (Spanish and English) Bilingual - Spanish/English Role : Helpdesk location : Conyers, GA 30013 (Hybrid role) Duration : 12+ Months MUST be Bilingual,...
Client Technical Support Consultant III
- Alpharetta, GA (16 miles from Lawrenceville, GA)
- 19 hours ago
- Alpharetta, GA (16 miles from Lawrenceville, GA)
- 19 hours ago
ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting...
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
Keywords: IT Service Desk Technician, Help Desk Technician, IT Support Specialist, Desktop Support Specialist, Technical Support Specialist, End User Support Technician, Computer Support Specialist,...
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
Field Technical Support Representative for Page Wide Press
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 6 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 6 days ago
Advanced knowledge of operating systems and software....
Customer Svc Rep 2 - Help Desk
- Conyers, GA (16 miles from Lawrenceville, GA)
- 6 days ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 6 days ago
Customer Service Rep 2 Duties and Responsibilities: Responsibilities under general supervision, the Customer Service Rep II receives inquiries, primarily by phone, to resolve complicated issues...
- Duluth, GA (9 miles from Lawrenceville, GA)
- 7 days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 7 days ago
Focuses on hardware, operating system, connectivity, technical and support issues....
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 8 days ago
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 8 days ago
Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.). Advanced troubleshooting for network, printer, and connectivity issues....
Desktop Support Technician Lawrenceville, GA | 3 - 8 years of experience 17-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Sugar Hill, GA (12 miles from Lawrenceville, GA)
- 15 days ago
- Sugar Hill, GA (12 miles from Lawrenceville, GA)
- 15 days ago
Desktop Support Technician Job duties Evaluate, Prioritize and Resolve multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business...
Familiarity with Windows operating systems and basic software troubleshooting. Technical Skills: Knowledge of desktop and laptop components (Dell, HP, Lenovo, etc.)...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
Ensure effective help desk support for all customers....
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
The Senior Help Desk Technician ("SHDT") plays a critical role in providing timely technical support for employees throughout IFG Companies and ensuring proper computer operations that enable end-users...
Level 2 Product Support Engineer
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 22 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 22 days ago
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lawrenceville, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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