Help Desk Technician Jobs in Fort Benning, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
SITEC - Help Desk Specialist (JNY) - Fort Benning, GA
- Peraton
- Fort Benning, GA
- 2 days ago
- Fort Benning, GA
- 2 days ago
Responsibilities Help Desk Specialist Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. Supports electronic mail,...
In PersonYou Have: 6+ years of experience in IT such as Tier 1 or 2 help desk support Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices...
In Person Part TimeAbility to troubleshoot and resolve issues with basic network and operating systems Ability to create technical documentation Ability to travel up to 20% of the time TS/SCI clearance Bachelors degree...
In Person Part Time- OSC Edge
- Columbus, GA (12 miles from Fort Benning, GA)
- 28 days ago
- Columbus, GA (12 miles from Fort Benning, GA)
- 28 days ago
As the Help Desk Support Specialist, the individual will provide technical expertise to government customers and provide day-to-day maintenance, support, and upgrades for operating systems, and workstations...
In PersonComputer User Support Specialists
- Surge Staffing
- Columbus, GA (12 miles from Fort Benning, GA)
- 30+ days ago
- Columbus, GA (12 miles from Fort Benning, GA)
- 30+ days ago
systems, PC desktop, voice and data networks, and basic technology infrastructurePOSITION REQUIREMENTSBachelor's degree in Computer Science, Information Technology or related field, or an equivalent...
In PersonDemographic Data for Fort Benning, GA
Moving to Fort Benning, GA? Find some basic demographic data about Fort Benning, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Fort Benning, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Fort Benning, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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