Help Desk Technician Jobs in Augusta, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Advanced Technology Services
- Augusta, GA
- 8 days ago
- Advanced Technology Services
- Augusta, GA
- 8 days ago
Principal Duties/Responsibilities: · Repairs entry-level equipment at component level. · Works to improve technical skills through on-the-job technical training, technical projects and...
For remote positions, employees can sit in one of the following states: AL, FL, GA, SC, OH. Please only apply if you are able to live and work full-time in one of the states listed above; your...
Nuclear Piping Support Engineer
- Aiken, SC (20 miles from Augusta, GA)
- 2 days ago
- Aiken, SC (20 miles from Augusta, GA)
- 2 days ago
Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Cyber Systems Support Specialist
- Fort Eisenhower, GA (15 miles from Augusta, GA)
- 11 days ago
- Fort Eisenhower, GA (15 miles from Augusta, GA)
- 11 days ago
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...
Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user...
Job Profile Technical Support Analyst Augusta, GA Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team. Who is Congruex Congruex...
IT Support Engineer I, Ops Tech Solutions (OTS)
- Appling, GA (23 miles from Augusta, GA)
- 30+ days ago
- Appling, GA (23 miles from Augusta, GA)
- 30+ days ago
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise...
Job Description: IT Support Customer Service Engineer Location: Augusta, VA Location: Birmingham, VA Onsite Please join us as an onsite Systems Administrator supporting the Department of Veterans...
Demographic Data for Augusta, GA
Moving to Augusta, GA? Find some basic demographic data about Augusta, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Augusta, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Augusta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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