Help Desk Technician Jobs in Alpharetta, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Representative
- Barracuda Networks
- Alpharetta, GA
- 6 hours ago
- Alpharetta, GA
- 6 hours ago
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks...
HybridEDI Helpdesk Representative - Tucker, GA (hybrid)
- Gainwell Technologies LLC
- Tucker, GA (19 miles from Alpharetta, GA)
- 11 hours ago
- Tucker, GA (19 miles from Alpharetta, GA)
- 11 hours ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
HybridMUST LIVE LOCAL TO Alpharetta, GA, THIS POSITION IS 100% ONSITE* The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with...
In PersonTechnical Support Analyst - DOT
- Cobb County Government
- Marietta, GA (19 miles from Alpharetta, GA)
- 2 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 2 days ago
The purpose of this classification is to provide end user technical support and training for County hardware, software, computers, applications or other information systems as assigned. This...
In Person- IPA.
- Johns Creek, GA (5 miles from Alpharetta, GA)
- 3 days ago
- Johns Creek, GA (5 miles from Alpharetta, GA)
- 3 days ago
Diagnose and resolve hardware, software, operating system, and connectivity issues in a timely and professional manner....
HybridIT Support & Operations Consultant V, Network/Telephony
- Kaiser Permanente
- Duluth, GA (12 miles from Alpharetta, GA)
- 5 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 5 days ago
This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and associated...
In Person- Axiom Technologies LLC
- Alpharetta, GA
- 7 days ago
- Alpharetta, GA
- 7 days ago
Provide support for operating system drivers, software, and firmware. Support users with home connectivity and work-from-home setups (firm-issued or personal laptops with virtual machines)....
RemoteAccounting Technical Support Associate Alpharetta, GA, USA
- Fiserv, Inc.
- Alpharetta, GA
- 8 days ago
- Alpharetta, GA
- 8 days ago
Accounting Technical Support Associate Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that...
In PersonDesk Support Service Desk Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Alpharetta, GA....
HybridTechnical Support Engineer, Tier 2
- ResMed
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 13 days ago
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 13 days ago
system Ability to manage multiple concurrent priorities and meeting deadlines Bachelor's Degree or Equivalent Experience 2+ years of SQL experience, preferably in SQL Server Brightree software experience...
In Person- Kennesaw State University
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 13 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 13 days ago
, time management, patient, listening reading and comprehension skills Knowledge of Microsoft Windows, Mac OS, Microsoft Office, Microsoft Outlook, Adobe Products, Mobile Operating Systems (iOS, Android...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 15 days ago
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 15 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonTechnical Support Representative
- TEKsystems
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 21 days ago
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 21 days ago
What You Can Expect Diagnose, troubleshoot, and resolve technical issues across a variety of products and software platforms Develop and maintain subject matter expertise on all company products...
HybridApply Description Job Title: Support Engineer I Company: Path Forward IT Location: Alpharetta, GA Role Overview The Support Engineer I provides technical support primarily by phone or ticketing...
RemoteClient Experience Migration Technical Support Representative
- MphasiS Corporation USA
- Alpharetta, GA
- 29 days ago
- Alpharetta, GA
- 29 days ago
The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the...
In PersonDemographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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