Help Desk Technician Jobs in Alpharetta, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Client Technical Support Consultant III
- Alpharetta, GA (5 miles from Alpharetta, GA)
- 19 hours ago
- Alpharetta, GA (5 miles from Alpharetta, GA)
- 19 hours ago
ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting...
- Norcross, GA (14 miles from Alpharetta, GA)
- 2 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 2 days ago
Keywords: IT Service Desk Technician, Help Desk Technician, IT Support Specialist, Desktop Support Specialist, Technical Support Specialist, End User Support Technician, Computer Support Specialist,...
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
- Norcross, GA (14 miles from Alpharetta, GA)
- 6 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 6 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
Field Technical Support Representative for Page Wide Press
- Alpharetta, GA
- 6 days ago
- Alpharetta, GA
- 6 days ago
Advanced knowledge of operating systems and software....
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills....
- Duluth, GA (12 miles from Alpharetta, GA)
- 7 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 7 days ago
Focuses on hardware, operating system, connectivity, technical and support issues....
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 8 days ago
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 8 days ago
Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.). Advanced troubleshooting for network, printer, and connectivity issues....
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 9 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 9 days ago
Desktop Support Technician Lawrenceville, GA | 3 - 8 years of experience 17-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 10 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 10 days ago
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Woodstock, GA (8 miles from Alpharetta, GA)
- 12 days ago
- Woodstock, GA (8 miles from Alpharetta, GA)
- 12 days ago
Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications and technology....
- Sugar Hill, GA (15 miles from Alpharetta, GA)
- 15 days ago
- Sugar Hill, GA (15 miles from Alpharetta, GA)
- 15 days ago
Desktop Support Technician Job duties Evaluate, Prioritize and Resolve multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business...
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 16 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 16 days ago
Familiarity with Windows operating systems and basic software troubleshooting. Technical Skills: Knowledge of desktop and laptop components (Dell, HP, Lenovo, etc.)...
Ensure effective help desk support for all customers....
The Senior Help Desk Technician ("SHDT") plays a critical role in providing timely technical support for employees throughout IFG Companies and ensuring proper computer operations that enable end-users...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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