Help Desk Technician Jobs in Jacksonville, FL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT SUPPORT ANALYST SNI Technology Ponte Vedra Beach
- Ponte Vedra Beach, FL (23 miles from Jacksonville, FL)
- 3 hours ago
- Ponte Vedra Beach, FL (23 miles from Jacksonville, FL)
- 3 hours ago
IT SUPPORT ANALYST SNI Technology Ponte Vedra Beach, FL (Onsite) Contractor Job Details SNI Technology is currently recruiting for an IT Support Analyst for a great local client in Ponte Vedra,...
Overview Job Purpose We seek a talented, creative and technical individual to join our team of customer support engineers at ICE Clear Credit. You will be responsible for partnering with ICE Clear...
systems, networks, databases and network security concepts and tools is required + Working knowledge of the Microsoft Office application suite including MS Outlook **Wage Range** **:** The hourly rate...
End-User Analyst Direct Hire W2 (No C2C) Onsite - Jacksonville 32204 $55-67k (DOE) + 10% Bonus Responsible for supporting all hardware, software and technology used by in-office and remote users...
The Help Desk Technician will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level....
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Vacancy Name Support Engineer Vacancy Reference VN2670 Location Country United States Location City Jacksonville Description Support Engineer Location: Jacksonville, Florida SmartStream is...
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Lead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 13 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 13 days ago
Overview Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0% Job Description As the world works and lives faster, FIS is leading the way. Our...
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Our benefits include: Health Insurance...
Client Support Specialist II (Client Server)
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 19 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 19 days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
Overview DecisionPoint Corporation is seeking a Computer Technician to join our IRS Operations Service Support (OSS) Support Services team. The Computer Technician (Sr) will assist in preparing...
Epic Orders/ClinDoc/ASAP Support Specialist
- Jacksonville, FL
- 29 days ago
- Jacksonville, FL
- 29 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
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Salary for Help Desk Technician Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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