Help Desk Technician Jobs in Gainesville, FL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Knowledge, Skills & Abilities Knowledge of PC hardware installation and repair, Windows and Apple operating systems and peripheral installation and support....
Network Support Specialist III
- Alachua, FL (16 miles from Gainesville, FL)
- 1 day ago
- Alachua, FL (16 miles from Gainesville, FL)
- 1 day ago
Skills in: Skilled at installing and providing technical support for software applications and operating systems; skilled at installing and testing computer hardware....
Provisional Commercial Product Support Specialist (Multiple Positions)
- Gainesville, FL
- 3 days ago
- Gainesville, FL
- 3 days ago
Infotech is seeking a provisional/temporary Commercial Support Specialist (Multiple Positions) on our Support team who is passionate about service driven success while solving complex problems and...
About UF Information Technology Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center...
Network Support Specialist III - 55001115
- Alachua, FL (16 miles from Gainesville, FL)
- 5 days ago
- Alachua, FL (16 miles from Gainesville, FL)
- 5 days ago
Skills in: Skilled at installing and providing technical support for software applications and operating systems; skilled at installing and testing computer hardware....
- Alachua, FL (16 miles from Gainesville, FL)
- 18 days ago
- Alachua, FL (16 miles from Gainesville, FL)
- 18 days ago
ESSENTIAL JOB FUNCTIONS: Possess sufficient computer hardware and software operating system product knowledge and technical skills necessary to independently set up, maintain, and update hardware, software...
Demographic Data for Gainesville, FL
Moving to Gainesville, FL? Find some basic demographic data about Gainesville, FL below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Gainesville, FL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Gainesville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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