Help Desk Technician Jobs in Wilmington, DE
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Newark, DE (12 miles from Wilmington, DE)
- 3 hours ago
- Newark, DE (12 miles from Wilmington, DE)
- 3 hours ago
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
Desktop Support Technicia (Associate, Mid, or Senior)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 9 hours ago
systems and software Strong customer service orientation and ability to follow through issues to resolution....
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Newtown Square, PA (18 miles from Wilmington, DE)
- 1 day ago
- Newtown Square, PA (18 miles from Wilmington, DE)
- 1 day ago
Skip to main content Saved jobs(0) - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite) This job is available in 2 locations See all Category Business Administration Job Id...
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install,...
Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations....
Support Engineer I (Frontline Central)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer I (Frontline Central) Location: Wayne, PA, United States Description Support Engineer I - (Frontline Central) Location Requirements: Hybrid to Wayne or Naperville. Remote...
Support Engineer II (eStar/V3/eSped Solutions)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer II (eStar/V3/eSped Solutions) Location: Wayne, PA, United States Description Support Engineer II (eStar/V3/eSped Solutions) Location Requirements: Hybrid to Wayne, PA office,...
Support Engineer I (SPM - Special Programs Management)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer I (SPM - Special Programs Management) Location: Wayne, PA, United States Description Support Engineer I - (SPM - Special Programs Management) Location Requirements: Hybrid to...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
NO H1S OR 3RD PARTIES THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN PHILADELPHIA. Desktop Support Information Technology consulting firm that has been servicing the demanding requirements of the...
- Radnor, PA (24 miles from Wilmington, DE)
- 5 days ago
- Radnor, PA (24 miles from Wilmington, DE)
- 5 days ago
ABOUT THE ROLE The purpose of the role is to provide level 1 and level 2 onsite and remote support for computers running versions of Windows operating systems via tickets raised by our end-users....
A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Desktop Support Technician and Network support technician
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
systems, and standards Ability to operate tools, components, and peripheral accessories Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend...
- Woolwich Township, NJ (9 miles from Wilmington, DE)
- 5 days ago
- Woolwich Township, NJ (9 miles from Wilmington, DE)
- 5 days ago
Technology Assistant JobID: 362 Position Type: Technology/Technology Assistant Date Posted: 4/23/2025 Location: Kingsway Regional School District Additional Information: Show/Hide Job...
- New Castle, DE (6 miles from Wilmington, DE)
- 6 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 6 days ago
Technical Support Analyst Location: New Castle DE 19720 3-5 Years PC/LAN Technical Support experience
Skills Technical support, Troubleshooting, Customer service, Help desk support, Help desk, windows 11 Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 -...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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