Help Desk Technician Jobs in New Castle, DE
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Wilmington, DE (6 miles from New Castle, DE)
- 4 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 4 days ago
Essential Position (Y/N): LSUE is an Equal Opportunity Employer....
- Media, PA (21 miles from New Castle, DE)
- 6 days ago
- Media, PA (21 miles from New Castle, DE)
- 6 days ago
Our client, a leading technology solutions provider, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Support Department...
Automated Process Equipment Support Engineer
- Newark, DE (6 miles from New Castle, DE)
- 11 days ago
- Newark, DE (6 miles from New Castle, DE)
- 11 days ago
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet,...
- Elsmere, DE (7 miles from New Castle, DE)
- 12 days ago
- Elsmere, DE (7 miles from New Castle, DE)
- 12 days ago
Advanced skills in Microsoft desktop operating system/applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
- Wilmington, DE (6 miles from New Castle, DE)
- 15 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 15 days ago
Job Details Desktop Support Desktop Support Specialist Wilmington, DE Posted: 8/12/2025 Job Description Job ID#: 61312 Job Category: Desktop Support Position Type: Contract Duration: 3 Months...
Development Custom Application Development Low-code/No-code Development Interactive Experiences IoT Development Connected Medical Devices Quality Engineering Test Automation Functional Testing Performance...
- Wilmington, DE (6 miles from New Castle, DE)
- 17 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 17 days ago
Brandywine Technology is an IT staffing company located in Wilmington, DE. We are committed to providing candidates with the highest level of personal attention. We are experts who get to know the...
Role Title: Help Desk Operator Position: 1 Location: New Castle, DE Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Excellent communication skills, written...
- Swedesboro, NJ (15 miles from New Castle, DE)
- 23 days ago
- Swedesboro, NJ (15 miles from New Castle, DE)
- 23 days ago
Key Responsibilities: Provide end-to-end IT support across the warehouse, including hardware, software, and network troubleshooting. Diagnose and resolve issues with printers, scanners, mobile...
- Wilmington, DE (6 miles from New Castle, DE)
- 26 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 26 days ago
Demonstrate knowledge and experience using past and current versions of Microsoft Windows operating systems and Microsoft Office.The Jr....
- Glen Mills, PA (19 miles from New Castle, DE)
- 30+ days ago
- Glen Mills, PA (19 miles from New Castle, DE)
- 30+ days ago
Deploy, configure, maintain, and troubleshoot hardware, software, and operating systems. Support Android mobile devices and resolve issues related to applications, connectivity, and configuration....
- Media, PA (21 miles from New Castle, DE)
- 30+ days ago
- Media, PA (21 miles from New Castle, DE)
- 30+ days ago
Desktop Support Media – PA, 19063 12 Months Job Description Looking for: Experienced Level 2 client facing Deskside support (5+ years ) Service Now experienced Familiar with basic networking and...
- Wilmington, DE (6 miles from New Castle, DE)
- 45+ days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 45+ days ago
A well-established company in Wilmington, DE is looking to bring on a Support Technician to join their IT support team. This is a full-time opportunity offering exposure to a wide range of...
- Wilmington, DE (6 miles from New Castle, DE)
- 60+ days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 60+ days ago
Job Details: Desktop Engineer - Hybrid Our client located in Wilmington, DE is seeking a Desktop Engineer for their corporate headquarters. This position is hybrid and will require you to be...
Academic Computing Support Specialist
- Newark, DE (6 miles from New Castle, DE)
- 60+ days ago
- Newark, DE (6 miles from New Castle, DE)
- 60+ days ago
Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New Castle, DE
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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