Help Desk Technician Jobs in New Castle, DE
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Newark, DE (6 miles from New Castle, DE)
- 3 hours ago
- Newark, DE (6 miles from New Castle, DE)
- 3 hours ago
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install,...
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations....
- Wilmington, DE (6 miles from New Castle, DE)
- 5 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 5 days ago
A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
- Woolwich Township, NJ (15 miles from New Castle, DE)
- 5 days ago
- Woolwich Township, NJ (15 miles from New Castle, DE)
- 5 days ago
Technology Assistant JobID: 362 Position Type: Technology/Technology Assistant Date Posted: 4/23/2025 Location: Kingsway Regional School District Additional Information: Show/Hide Job...
Technical Support Analyst Location: New Castle DE 19720 3-5 Years PC/LAN Technical Support experience
- Wilmington, DE (6 miles from New Castle, DE)
- 6 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 6 days ago
Skills Technical support, Troubleshooting, Customer service, Help desk support, Help desk, windows 11 Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 -...
- Wilmington, DE (6 miles from New Castle, DE)
- 9 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 9 days ago
Oversee the configuration, deployment, and lifecycle of operating systems and applications. Implement robust security practices, including conditional access policies and controls....
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows 10, 11, Mac OS, and iOS; processes technical knowledge of Microsoft Office 360 Suite....
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
Knowledge: Good knowledge of operating systems such as Microsoft Windows. Knowledge of Microsoft Office Suite. Working knowledge of HTTP or FTP to assist users with downloading issues....
Advanced Technical Support Specialist
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 11 days ago
Advanced Technical Support Specialist at Cornerstone onDemand in Wilmington, Delaware, United States Job Description The Advanced Technical Support Specialist is responsible for providing...
Computing Support Specialist I, COE-IT
- Newark, DE (6 miles from New Castle, DE)
- 12 days ago
- Newark, DE (6 miles from New Castle, DE)
- 12 days ago
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
Computing Support Specialist I
- Newark, DE (6 miles from New Castle, DE)
- 15 days ago
- Newark, DE (6 miles from New Castle, DE)
- 15 days ago
Supports and utilizes software tools to rapidly deploy pre-configured operating systems and software packages. Interacts with our exceptionally diverse community of clients....
- Wilmington, DE (6 miles from New Castle, DE)
- 16 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 16 days ago
5+ years of Desktop Support/Deskside Support experience Deskside support for two locations close in proximity Project support for site relocation Resolves Level 1/Level 2 incidents "Hands on"...
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New Castle, DE
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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