Help Desk Technician Jobs in Dover, DE
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both over-the-phone and deskside support. 95% of this...
- Smyrna, DE (7 miles from Dover, DE)
- 2 days ago
- Smyrna, DE (7 miles from Dover, DE)
- 2 days ago
Skills: Analytical skills. Customer service experience. Responsibilities: Experience in providing technical support to users, troubleshooting issues, and offering guidance on computer hardware,...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
independently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + Microsoft Windows Operating...
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary....
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary Responsible for maintaining a reliable, secure and efficient data communications network....
Job#: 2080282 Job Description: Description: Remote/Onsite: This will be a full onsite position at our Dover, DE manufacturing plant. Need to be mobile and active. No travel required....
#203011 Desktop Technician DOVER, DE DATE: Yesterday Overview PLACEMENT TYPE: Temporary SALARY: $24 an hour START DATE: 08.01.2025 Make a real impact as an onsite Desktop Technician supporting a...
Demographic Data for Dover, DE
Moving to Dover, DE? Find some basic demographic data about Dover, DE below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Dover, DE
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Dover, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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