Help Desk Technician Jobs in New Britain, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Farmington, CT (4 miles from New Britain, CT)
- 5 hours ago
- Farmington, CT (4 miles from New Britain, CT)
- 5 hours ago
Helpdesk Technical Support The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first...
- Hartford, CT (10 miles from New Britain, CT)
- 1 day ago
- Hartford, CT (10 miles from New Britain, CT)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Epic Cupid-Radiant Support Specialist
- Hartford, CT (10 miles from New Britain, CT)
- 2 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 2 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Farmington, CT (4 miles from New Britain, CT)
- 3 days ago
- Farmington, CT (4 miles from New Britain, CT)
- 3 days ago
Desktop Support Specialist (part of Tokio Marine Group) 3.3 3.3 out of 5 stars Farmington, CT Desktop Support Specialist Can you explain complicated technical information to the non-technical end...
Infrastructure and Desktop Support Consultant
- Hartford, CT (10 miles from New Britain, CT)
- 7 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 7 days ago
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
EMSW Postdoctoral Research Fellow Virginia Commonwealth University Richmond, VA Full-time Research & Development Posted on June 01, 2025 Position Responsibilities: At VCU, we Make it Real through...
- Hartford, CT (10 miles from New Britain, CT)
- 8 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Hartford, CT (10 miles from New Britain, CT)
- 9 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 9 days ago
Experience with desktop and server operating systems, including windows 10, and Server 2019 Basic experience administering Windows 2019 Active Directory....
- Hartford, CT (10 miles from New Britain, CT)
- 10 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 10 days ago
Job#: 2076896 Job Description: Position: Desktop Support Location: Onsite; Hartford, CT Duration: 6+ month contract to hire Pay Rate: $18-22/hr For applicants who are interested in this...
University Assistant (UA) - Information Technology Technical Support
- New Britain, CT
- 11 days ago
- New Britain, CT
- 11 days ago
University Assistant (UA) - Information Technology Technical Support Employer Central Connecticut State University Location Britain, Connecticut, United States Salary Competitive Salary Date...
- Plantsville, CT (8 miles from New Britain, CT)
- 15 days ago
- Plantsville, CT (8 miles from New Britain, CT)
- 15 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- East Hartford, CT (11 miles from New Britain, CT)
- 16 days ago
- East Hartford, CT (11 miles from New Britain, CT)
- 16 days ago
Perform level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues....
Technical Support, Medical Imaging (HL7 and DICOM)
- Hartford, CT (10 miles from New Britain, CT)
- 16 days ago
- Hartford, CT (10 miles from New Britain, CT)
- 16 days ago
Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed...
- Southington, CT (6 miles from New Britain, CT)
- 16 days ago
- Southington, CT (6 miles from New Britain, CT)
- 16 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- Wallingford, CT (14 miles from New Britain, CT)
- 20 days ago
- Wallingford, CT (14 miles from New Britain, CT)
- 20 days ago
Position Overview: The Technical Support Specialist provides front-line technology support to faculty, staff, and students in a dynamic 9-12 educational setting. This position is responsible for...
Demographic Data for New Britain, CT
Moving to New Britain, CT? Find some basic demographic data about New Britain, CT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New Britain, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Britain, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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