Help Desk Technician Jobs in Middletown, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
- Windsor, CT (20 miles from Middletown, CT)
- 1 day ago
- Windsor, CT (20 miles from Middletown, CT)
- 1 day ago
Ability to develop time well in a dynamic environment and prioritize tasks frequently. 4 Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android. 5 Basic...
Field Service Technical Support
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
- Hartford, CT (16 miles from Middletown, CT)
- 1 day ago
Tata Technologies is seeking an experienced, versatile MES Support Specialist to join our team to provide ongoing support for one of our strategic Manufacturing Execution System (MES) programs....
Field Support (Helpdesk Technical Support)
- Farmington, CT (15 miles from Middletown, CT)
- 2 days ago
- Farmington, CT (15 miles from Middletown, CT)
- 2 days ago
Job Details Title: Field Support (Helpdesk Technical Support) Location: Farmington, CT Minimum Qualifications Job Description Experience: 3-5 Years. Location: Farmington, CT JD: The role is...
- Farmington, CT (15 miles from Middletown, CT)
- 3 days ago
- Farmington, CT (15 miles from Middletown, CT)
- 3 days ago
Job Description: Provide excellent customer service while conveying confidence, knowledge and professionalism over the phone, email correspondence and during office visits. Serve as first and...
- Hartford, CT (16 miles from Middletown, CT)
- 4 days ago
- Hartford, CT (16 miles from Middletown, CT)
- 4 days ago
Help Desk Support Analyst Hartford, CT 3-6 Months For a qualified Help Desk Support role, candidates typically need a combination of technical skills, soft skills, and educational background....
Remote WorkPrincipal Premium Support Engineer
- Hartford, CT (16 miles from Middletown, CT)
- 7 days ago
- Hartford, CT (16 miles from Middletown, CT)
- 7 days ago
systems. + Available for rare but occasional after hours or weekend work + This position requires the ability to obtain a US Dept of Treasury Minimum Background Investigation (MBI) clearance. + Absolute...
Remote WorkUI Path production Support Engineer
- Bloomfield, CT (21 miles from Middletown, CT)
- 8 days ago
- Bloomfield, CT (21 miles from Middletown, CT)
- 8 days ago
UI Path production Support Engineer UI Path production Support Engineer Bloomfield, CT or Denver, CO - onsite (Local Candidate preferred ) 10+ Months Job Description: Position Summary: As an...
- New Haven, CT (21 miles from Middletown, CT)
- 8 days ago
- New Haven, CT (21 miles from Middletown, CT)
- 8 days ago
Tests hardware, software, and operating systems. Responsibilities: Manages a client department's complete desktop computing environment....
- Cheshire, CT (13 miles from Middletown, CT)
- 8 days ago
- Cheshire, CT (13 miles from Middletown, CT)
- 8 days ago
Practical experience of some or all of (Mandatory): Microsoft Windows Server and desktop operating systems. Active Directory administration. MS Exchange administration....
- Hartford, CT (16 miles from Middletown, CT)
- 12 days ago
- Hartford, CT (16 miles from Middletown, CT)
- 12 days ago
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Hartford, CT (16 miles from Middletown, CT)
- 12 days ago
- Hartford, CT (16 miles from Middletown, CT)
- 12 days ago
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
IT Customer Service Representative
- Manchester, CT (16 miles from Middletown, CT)
- 17 days ago
- Manchester, CT (16 miles from Middletown, CT)
- 17 days ago
IT Customer Service Representative LOCATION Manchester, CT No Remote TYPE Direct Hire ID CT43-2745853 POSTED Jun 13, 2025 We are seeking a dedicated and enthusiastic Customer Service...
Information Technology Support Specialist
- New Haven, CT (21 miles from Middletown, CT)
- 22 days ago
- New Haven, CT (21 miles from Middletown, CT)
- 22 days ago
Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining...
Demographic Data for Middletown, CT
Moving to Middletown, CT? Find some basic demographic data about Middletown, CT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Middletown, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Middletown, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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