Help Desk Technician Jobs in Guilford, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Information Technology Support Specialist
- New Haven, CT (12 miles from Guilford, CT)
- 2 days ago
- New Haven, CT (12 miles from Guilford, CT)
- 2 days ago
Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining...
- New Haven, CT (12 miles from Guilford, CT)
- 3 days ago
- New Haven, CT (12 miles from Guilford, CT)
- 3 days ago
Job#: 2075684 Job Description: Position: Help Desk Support Tech Location: Hybrid; New Haven, CT Duration: 6+ month contract Rate: $20-25/hr based on experience For applicants who are interested in this...
Network Specialist - Desktop Support
- Shelton, CT (23 miles from Guilford, CT)
- 4 days ago
- Shelton, CT (23 miles from Guilford, CT)
- 4 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
Library & Information Technology Assistant
- New Britain, CT (22 miles from Guilford, CT)
- 8 days ago
- New Britain, CT (22 miles from Guilford, CT)
- 8 days ago
EMSW Postdoctoral Research Fellow Virginia Commonwealth University Richmond, VA Full-time Research & Development Posted on June 01, 2025 Position Responsibilities: At VCU, we Make it Real through...
University Assistant (UA) - Information Technology Technical Support
- New Britain, CT (22 miles from Guilford, CT)
- 11 days ago
- New Britain, CT (22 miles from Guilford, CT)
- 11 days ago
University Assistant (UA) - Information Technology Technical Support Employer Central Connecticut State University Location Britain, Connecticut, United States Salary Competitive Salary Date...
- Plantsville, CT (19 miles from Guilford, CT)
- 15 days ago
- Plantsville, CT (19 miles from Guilford, CT)
- 15 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- New Haven, CT (12 miles from Guilford, CT)
- 16 days ago
- New Haven, CT (12 miles from Guilford, CT)
- 16 days ago
Apply Job Type Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air...
- Southington, CT (20 miles from Guilford, CT)
- 16 days ago
- Southington, CT (20 miles from Guilford, CT)
- 16 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- Wallingford, CT (10 miles from Guilford, CT)
- 20 days ago
- Wallingford, CT (10 miles from Guilford, CT)
- 20 days ago
Position Overview: The Technical Support Specialist provides front-line technology support to faculty, staff, and students in a dynamic 9-12 educational setting. This position is responsible for...
- Newington, CT (24 miles from Guilford, CT)
- 22 days ago
- Newington, CT (24 miles from Guilford, CT)
- 22 days ago
Responsible for the loading and configuration of all desktop computing operating systems per MIS specifications. Responsible for the loading of all approved MIS application software....
IT Support Technician 2, HSIT Yale University
- New Haven, CT (12 miles from Guilford, CT)
- 24 days ago
- New Haven, CT (12 miles from Guilford, CT)
- 24 days ago
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
databases (Oracle Database, SQL or Crystal Reports) is required....
Senior Technical Support Specialist
- Wallingford, CT (10 miles from Guilford, CT)
- 25 days ago
- Wallingford, CT (10 miles from Guilford, CT)
- 25 days ago
Key Responsibilities: Technical Leadership & Escalation Support Serve as the senior technician for escalated Help Desk tickets requiring advanced troubleshooting or specialized knowledge. Provide...
- New Haven, CT (12 miles from Guilford, CT)
- 25 days ago
- New Haven, CT (12 miles from Guilford, CT)
- 25 days ago
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
- Northford, CT (4 miles from Guilford, CT)
- 28 days ago
- Northford, CT (4 miles from Guilford, CT)
- 28 days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Demographic Data for Guilford, CT
Moving to Guilford, CT? Find some basic demographic data about Guilford, CT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Guilford, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Guilford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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