Help Desk Technician Jobs in Groton, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
An Employer in the Groton, CT area is looking for a Desktop Engineer. This individual will act as the technical lead in a highly isolated and secured environment to provide daily support for...
Library & Information Technology Assistant
- Norwich, CT (13 miles from Groton, CT)
- 4 days ago
- Norwich, CT (13 miles from Groton, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
BCforward is currently seeking a highly motivated IT Desktop Support Technician in Groton, CT. Position Title: IT Desktop Support Technician Location : Groton, CT Anticipated Start Date:...
- North Stonington, CT (11 miles from Groton, CT)
- 30+ days ago
- North Stonington, CT (11 miles from Groton, CT)
- 30+ days ago
Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary....
Computer Technician in Norwich, CT
- Norwich, CT (13 miles from Groton, CT)
- 30+ days ago
- Norwich, CT (13 miles from Groton, CT)
- 30+ days ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
IT Technical Support Specialist
- Old Saybrook, CT (18 miles from Groton, CT)
- 30+ days ago
- Old Saybrook, CT (18 miles from Groton, CT)
- 30+ days ago
Overview Tantor Media, an audiobook publisher in Old Saybrook, Connecticut, has an immediate opening for an experienced Technical Support Analyst to help with its growing IT needs. Tantor Media is...
Demographic Data for Groton, CT
Moving to Groton, CT? Find some basic demographic data about Groton, CT below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Groton, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Groton, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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