Help Desk Technician Jobs in Danielson, CT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Providence, RI (22 miles from Danielson, CT)
- 22 hours ago
- Providence, RI (22 miles from Danielson, CT)
- 22 hours ago
Current Network and Operating System Certifications strongly preferred....
- Providence, RI (22 miles from Danielson, CT)
- 1 day ago
- Providence, RI (22 miles from Danielson, CT)
- 1 day ago
Illustrative Examples of Work Performed Duties and responsibilities include but are not limited to: Troubleshoot and implement fixes and workarounds for PC's, laptops, and other mobile devices to...
Library & Information Technology Assistant
- Norwich, CT (20 miles from Danielson, CT)
- 4 days ago
- Norwich, CT (20 miles from Danielson, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
- Providence, RI (22 miles from Danielson, CT)
- 26 days ago
- Providence, RI (22 miles from Danielson, CT)
- 26 days ago
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
- Smithfield, RI (18 miles from Danielson, CT)
- 30+ days ago
- Smithfield, RI (18 miles from Danielson, CT)
- 30+ days ago
databases (Oracle and SQL Server) You bring experience with Source Control Systems such as GIT You bring an understanding of Micro-services Architecture and domain driven design patterns You have experience...
- North Stonington, CT (21 miles from Danielson, CT)
- 30+ days ago
- North Stonington, CT (21 miles from Danielson, CT)
- 30+ days ago
Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary....
Computer Technician in Norwich, CT
- Norwich, CT (20 miles from Danielson, CT)
- 30+ days ago
- Norwich, CT (20 miles from Danielson, CT)
- 30+ days ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
Level II Linux Service Desk Technician
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
systems, Microsoft Office, and other productivity software....
- Cranston, RI (23 miles from Danielson, CT)
- 45+ days ago
- Cranston, RI (23 miles from Danielson, CT)
- 45+ days ago
Primary responsibility is responding to internal and external customer questions and problems Provide levels 1 through 2 technical product support General usage and how to instructions Advanced...
Senior Technical Support Specialist
- Uxbridge, MA (22 miles from Danielson, CT)
- 45+ days ago
- Uxbridge, MA (22 miles from Danielson, CT)
- 45+ days ago
systems, software, and hardware....
Business and IT Operations Analyst
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
Knowledge of operating systems, networking, and cloud-based tools (e.g., Microsoft 365, Google Workspace)....
Demographic Data for Danielson, CT
Moving to Danielson, CT? Find some basic demographic data about Danielson, CT below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Danielson, CT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Danielson, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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