Help Desk Technician Jobs in Santa Rosa, CA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 2 days ago
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 2 days ago
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
Onsite Technical Support Representative
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 2 days ago
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 2 days ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Lab Technician Duration: 6-month contract, Possible extension Location: 5 days a week onsite (1 De Haro, San Francisco) - "Dog Patch" area Samsara is seeking a highly motivated lab technician to...
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices...
Demographic Data for Santa Rosa, CA
Moving to Santa Rosa, CA? Find some basic demographic data about Santa Rosa, CA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Santa Rosa, CA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Santa Rosa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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