Help Desk Technician Jobs in Palo Alto, CA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 hours ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 hours ago
systems; basic understanding of QA testing principles Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or...
Staff Product Support Engineer
- San Jose, CA (15 miles from Palo Alto, CA)
- 5 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 5 hours ago
Hands-on experience with Linux, Unix, and FreeBSD operating systems Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications What Will Make You Stand Out (Preferred...
- Dublin, CA (22 miles from Palo Alto, CA)
- 17 hours ago
- Dublin, CA (22 miles from Palo Alto, CA)
- 17 hours ago
Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP). Knowledge of networking setups and protocols is preferred....
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 21 hours ago
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 21 hours ago
Company Description To comply with U.S. federal government requirements, U.S. citizenship is required for this position. (Working Hours 2:00 pm - 11:00 pm CT) Our Mission At Palo Alto Networks...
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
Responsibilities Google Workspace Administration : Manage and optimize our Google Workspace environment (e.g., user accounts, security, integrations) as our primary sysadmin. Networking : Design,...
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
Technical Field Support Technician
- Oakland, CA (23 miles from Palo Alto, CA)
- 1 day ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 1 day ago
Hi, Job Title: Field Technology Support Coordinator Location: Oakland, CA Duration: May 05, 2025 December 31,2025 Account Manager Notes: **LOCAL CANDIDATES ONLY** The role is hybrid with OGO as...
- San Mateo, CA (12 miles from Palo Alto, CA)
- 1 day ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 1 day ago
Location : San Mateo, CA (Onsite ) Duration : 2 years Only Citizen on W2 IT Help Desk Technician Scope of Work, Skills and/or Qualifications: Serve as the first point of contact for customers seeking...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
SAP IT Technical Support Day 1 Onsite Sunnyvale, CA / Austin, TX Hybrid - 3 days onsite / Week Long term contract Direct client opportunity No mid layer / No Implementation partners are Involved...
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Onsite Technical Support Representative
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
Experience in any of technical support role, customer support, logistics, facilities management, data centers preferred but not required Comfort or experience working with mobile devices, mobile operating...
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 3 days ago
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 3 days ago
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Palo Alto, CA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »