Help Desk Technician Jobs in Mountain View, CA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Mobile Device Support Specialist
- Tech Mahindra (Americas) Inc.
- Santa Clara, CA (7 miles from Mountain View, CA)
- 1 hour ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 1 hour ago
Solid understanding of mobile operating systems, Wi-Fi connectivity, VPN configuration, and mobile security protocols....
In PersonStaff Technical Support Engineer - White Glove
- ServiceNow
- Santa Clara, CA (7 miles from Mountain View, CA)
- 21 hours ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 21 hours ago
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company...
In PersonLightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world's first 3D-stacked photonics engine,...
In Person- Momentus Space LLC
- San Jose, CA (10 miles from Mountain View, CA)
- 3 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 3 days ago
OUR COMPANY As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace,...
In PersonStaff Technical Support Engineer (FortiSIEM)
- Fortinet Inc
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 3 days ago
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 3 days ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At...
In PersonIT Support & Operations Consultant V, Network/Telephony
- Kaiser Permanente
- Pleasanton, CA (19 miles from Mountain View, CA)
- 4 days ago
- Pleasanton, CA (19 miles from Mountain View, CA)
- 4 days ago
Job Summary: This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and...
In PersonIT Support & Operations Consultant IV - (Durational until end of 2028)
- Kaiser Permanente
- Pleasanton, CA (19 miles from Mountain View, CA)
- 4 days ago
- Pleasanton, CA (19 miles from Mountain View, CA)
- 4 days ago
This position supports the Inpatient Pharmacy Inventory Project (IPIP) within National Pharmacy Informatics, focusing on testing, environment management, and application support across enterprise...
In Person- ITL USA
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 5 days ago
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 5 days ago
Apply now You have successfully copied the job share URL to clipboard! Job details Job Role Technology Consultant 1 Career Role Technology Analyst - US Work Location Sunnyvale, CA State / Region /...
In PersonCloud Onboarding and Support Engineer
- San Carlos, CA (13 miles from Mountain View, CA)
- 7 days ago
- San Carlos, CA (13 miles from Mountain View, CA)
- 7 days ago
Are you a client-facing IT professional ready to grow your career with a leading MSP/MSSP? At Hybridge, the leading Cloud IT MSP/MSSP/support provider for Venture Capital and Private Equity firms...
In Person- Amazon
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 7 days ago
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 7 days ago
IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating...
In Person- Infosys
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 7 days ago
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 7 days ago
In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate...
In Person- San Jose Evergreen Community College
- San Jose, CA (10 miles from Mountain View, CA)
- 8 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 8 days ago
Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7....
In PersonInfoSphere Optim Technical Support Professional
- IBM Corporation
- San Jose, CA (10 miles from Mountain View, CA)
- 8 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 8 days ago
Systems (Windows/Linux/UNIX); familiarity with Mainframe environment, especially z/OS is highly desirable Strong expertise in log analysis, trace interpretation, root-cause diagnosis, with the capability...
In PersonSenior Product Support Engineer - U.S. East
- DataVisor
- Mountain View, CA
- 8 days ago
- Mountain View, CA
- 8 days ago
About DataVisor: DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition,...
In Person- Replit
- Foster City, CA (15 miles from Mountain View, CA)
- 10 days ago
- Foster City, CA (15 miles from Mountain View, CA)
- 10 days ago
About the role: The Tier 2 Help Desk Technician serves as an advanced technical support resource and escalation point responsible for maintaining a high-quality end-user experience in a primarily Apple...
In PersonDemographic Data for Mountain View, CA
Moving to Mountain View, CA? Find some basic demographic data about Mountain View, CA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Mountain View, CA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Mountain View, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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