Help Desk Technician Jobs in Anchorage, AK
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
We are searching for an experienced Field Support Technician I at our Anchorage AC 2525 Gambell STE 415 facility. Primary Duties and Responsibilities: Humanizing Technology, Alasconnect provides...
call center functions including client meetings, team meetings, and training exercises Remain current on relevant certifications Non-Essential Functions Continual learning and improvement Provide help-desk...
Understand information technology systems including physical hardware and software applications Remain current on relevant certifications Non-Essential Functions Continual learning and improvement Provide help-desk...
Overview Chenega Corporate Anchorage, AK On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Desktop Technician I (Future Opening)
- Anchorage, AK (2 miles from Anchorage, AK)
- 12 days ago
- Anchorage, AK (2 miles from Anchorage, AK)
- 12 days ago
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Knowledge and operating skills in legacy and mainstream operating systems....
Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team....
Provide Help Desk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT Help Desk....
Dealership: L0105 Lithia Home Office ITS Sr. Technology Support Specialist The Technology Service Operations group utilizes ITIL methodologies, which is the concept of IT governance, determining...
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Service Desk Specialist I (ARRC ARW Employees Only - Alaska Railroad)
- Anchorage, AK
- 45+ days ago
- Anchorage, AK
- 45+ days ago
Has experience supporting a Microsoft Active Directory and IT environment, including Microsoft Operating systems, Exchange and deployment....
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Anchorage, AK
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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