Help Desk Technician Jobs in Anchorage, AK
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
OPTI STAFFING GROUP IS HIRING Opening: IT Help Desk Specialist (Tier 2) Location: Anchorage, AK Pay: $25 + Benefits COMPANY INFO: Were partnering with a well-established residential and commercial...
Must be able to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos). Needs to be familiar with telephony terms....
Computer Imaging: Deploy standardized operating system images to desktop and laptop computers using approved imaging tools and procedures....
Help Desk Technician (41-6812) Information Services Support Division
- Anchorage, AK
- 13 days ago
- Anchorage, AK
- 13 days ago
Job Description The Alaska Court System is seeking a tech-savvy individual to join our Information Services Support Division as a Help Desk Technician (salary range 14)....
Imaging Systems: Use approved tools to install operating systems on laptops and desktops....
TEKsystems is seeking 5 temporary desktop support technicians for a short term project in Anchorage. This is a 5 week project on-site in Anchorage, AK. Candidates must have their own reliable...
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Must be able to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos). Needs to be familiar with telephony terms....
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 23 people today, scaling quickly, and investing in the...
Strong understanding of Operating Systems (Windows). Strong understanding of common hardware (Dell workstations & peripherals). Experience with M365 (SharePoint, OneDrive, Exchange, etc.)...
Desktop Technician I (Future Opening)
- Anchorage, AK (2 miles from Anchorage, AK)
- 90+ days ago
- Anchorage, AK (2 miles from Anchorage, AK)
- 90+ days ago
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Anchorage, AK
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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