Help Desk Technician Jobs in Anchorage, AK
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Deep understanding of Windows desktop operating systems and utilities. Basic knowledge of Windows server environments....
Strong understanding of Operating Systems (Windows). Strong understanding of common hardware (Dell workstations & peripherals). Experience with M365 (SharePoint, OneDrive, Exchange, etc.)...
End User Computing Support Engineer
- JBER, AK (4 miles from Anchorage, AK)
- 30+ days ago
- JBER, AK (4 miles from Anchorage, AK)
- 30+ days ago
Advanced knowledge of Microsoft based operating systems and supporting administrative tools....
Overview Chenega Corporate Anchorage, AK On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and...
Desktop Technician I (Future Opening)
- Anchorage, AK (2 miles from Anchorage, AK)
- 45+ days ago
- Anchorage, AK (2 miles from Anchorage, AK)
- 45+ days ago
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Provide Help Desk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT Help Desk....
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Anchorage, AK
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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