Help Desk Technician Jobs in Alaska

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 15 Jobs

Sr Tech Support Engineer MI -1

  • Juneau, AK
  • 22 hours ago
  • Juneau, AK
  • 22 hours ago

Fujifilm Sr Tech Support Engineer MI -1 in Juneau , Alaska Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technicalsupport across our...

Apple Genius - IT Support Technician

  • Anchorage, AK
  • 2 days ago
  • Anchorage, AK
  • 2 days ago

Summary** Posted: Mar 14, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an...

Help Desk Consultant

  • Anchorage, AK
  • 4 days ago
  • Anchorage, AK
  • 4 days ago

Systems Working knowledge of critical network components Understanding of Microsoft Office products Experience: At least 1 year experience supporting Windows operating systems and Microsoft Office...

Desktop Technician

  • Anchorage, AK
  • 5 days ago
  • Anchorage, AK
  • 5 days ago

Strong understanding of Operating Systems (Windows, Mobile). Strong understanding of common hardware (Dell workstations & peripherals)....

Service Desk Specialist I (ARRC ARW Employees Only - Alaska Railroad)

  • Anchorage, AK
  • 10 days ago
  • Anchorage, AK
  • 10 days ago

Has experience supporting a Microsoft Active Directory and IT environment, including Microsoft Operating systems, Exchange and deployment....

Systems Support Engineer II

  • Juneau, AK
  • 16 days ago
  • Juneau, AK
  • 16 days ago

Red River Systems Support Engineer II in Juneau , Alaska Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...

Onsite Support Specialist

  • Anchorage, AK
  • 20 days ago
  • Anchorage, AK
  • 20 days ago

Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...

Tier 1 Helpdesk

  • Anchorage, AK
  • 20 days ago
  • Anchorage, AK
  • 20 days ago

Insight Global Tier 1 Helpdesk in Anchorage , Alaska Job Description Job Functions: The resource will perform the following Tier 1 support duties and other duties as assigned: First Point of...

Operations Support Engineer

  • Juneau, AK
  • 20 days ago
  • Juneau, AK
  • 20 days ago

Eliassen Group Operations Support Engineer in Juneau , Alaska Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference...

Remote Work

Help Desk Technician

  • Anchorage, AK
  • 23 days ago
  • Anchorage, AK
  • 23 days ago

Hansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska's capital...

Computer Support Specialist

  • AK
  • 23 days ago
  • AK
  • 23 days ago

Computer Support Specialist Utqiagvik, Alaska, United States Information Technology 25000160 160 The Computer Support Specialist I is an entry level position into Desktop Support. This position...

Onsite Support Specialist II

  • Anchorage, AK
  • 30+ days ago
  • Anchorage, AK
  • 30+ days ago

Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...

Helpdesk Intern Spring/Summer 2025 Anchorage

  • Anchorage, AK
  • 30+ days ago
  • Anchorage, AK
  • 30+ days ago

Basic understanding and experience with Microsoft Operating Systems and Office suite: Word, Excel, and Outlook. Basic understanding and experience with Desktop Imaging a plus....

Network Support Technician I

  • Anchorage, AK
  • 30+ days ago
  • Anchorage, AK
  • 30+ days ago

Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team....

Help Desk Technician I

  • Anchorage, AK
  • 90+ days ago
  • Anchorage, AK
  • 90+ days ago

Overview On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and interpersonal skills, along with...

Demographic Data for Alaska

Moving to Alaska? Find some basic demographic data about Alaska below.


Local
National
732,157
21,388

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk Technician Interview MCQ
Are you ready to ace your IT Help Desk Technician interview? This comprehensive practice test is designed to help you prepare with over 150+ real-world questions and detailed explanations covering...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Technician Jobs in Alaska

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in Alaska offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Alaska
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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