Help Desk Technician Jobs in Alaska
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Fujifilm Sr Tech Support Engineer MI -1 in Juneau , Alaska Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technicalsupport across our...
Summary** Posted: Mar 14, 2025 Role Number:**114438151** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an...
Systems Working knowledge of critical network components Understanding of Microsoft Office products Experience: At least 1 year experience supporting Windows operating systems and Microsoft Office...
Strong understanding of Operating Systems (Windows, Mobile). Strong understanding of common hardware (Dell workstations & peripherals)....
Service Desk Specialist I (ARRC ARW Employees Only - Alaska Railroad)
- Anchorage, AK
- 10 days ago
- Anchorage, AK
- 10 days ago
Has experience supporting a Microsoft Active Directory and IT environment, including Microsoft Operating systems, Exchange and deployment....
Red River Systems Support Engineer II in Juneau , Alaska Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...
Insight Global Tier 1 Helpdesk in Anchorage , Alaska Job Description Job Functions: The resource will perform the following Tier 1 support duties and other duties as assigned: First Point of...
Eliassen Group Operations Support Engineer in Juneau , Alaska Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference...
Remote WorkHansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska's capital...
Computer Support Specialist Utqiagvik, Alaska, United States Information Technology 25000160 160 The Computer Support Specialist I is an entry level position into Desktop Support. This position...
Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server,...
Basic understanding and experience with Microsoft Operating Systems and Office suite: Word, Excel, and Outlook. Basic understanding and experience with Desktop Imaging a plus....
Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team....
Overview On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and interpersonal skills, along with...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alaska
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Linux
- Mac Skills
- Customer Support
- Microsoft Active Directory
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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