Help Desk Technician Jobs in Homewood, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Temporary Services: Information Technology, Computer Tech, Systems Analyst
- Birmingham, AL (3 miles from Homewood, AL)
- 8 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 8 days ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Personal Computer/Network Technician
- Birmingham, AL (3 miles from Homewood, AL)
- 8 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 8 days ago
Experience with Windows 10 or higher including installation, configuration, and troubleshooting of the operating system and applications. Experience with Remote Desktop or similar tools (e.g....
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Bessemer, AL (8 miles from Homewood, AL)
- 8 days ago
- Bessemer, AL (8 miles from Homewood, AL)
- 8 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
Advanced Technical Support Specialist
- Birmingham, AL (3 miles from Homewood, AL)
- 10 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Birmingham, AL (3 miles from Homewood, AL)
- 10 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 10 days ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL (3 miles from Homewood, AL)
- 17 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 17 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
- Birmingham, AL (3 miles from Homewood, AL)
- 18 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 18 days ago
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
Computer Support Specialist - ENT
- Birmingham, AL (3 miles from Homewood, AL)
- 18 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 18 days ago
Compensation\: Pay Range\: $45,395 - $73,770 - Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave,...
- Birmingham, AL (3 miles from Homewood, AL)
- 21 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 21 days ago
Managing operating system installations, configurations, and updates. Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN....
- Irondale, AL (9 miles from Homewood, AL)
- 21 days ago
- Irondale, AL (9 miles from Homewood, AL)
- 21 days ago
Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role you will work the ticket cue and answer incoming calls with the potential to create and...
Lead Engineer Hardware And Software Desktop Support
- Birmingham, AL (3 miles from Homewood, AL)
- 24 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 24 days ago
LEAD ENGINEER - HARDWARE AND SOFTWARE - DESKTOP SUPPORT BIRMINGHAM, AL - ONSITE Job ID: 36282 Posted: 2025-04-04 Employment Type: Direct Hire Salary: $65000 Ready to step into a leadership role...
Technical Support Rep 2 (Netsapien / MS Teams)
- Birmingham, AL (3 miles from Homewood, AL)
- 25 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 25 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Field Service Technical Support
- Birmingham, AL (3 miles from Homewood, AL)
- 25 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 25 days ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
- Birmingham, AL (3 miles from Homewood, AL)
- 26 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 26 days ago
Top Skills' Details 1) Phone/remote technical support 2) Reliability 3) Customer service Secondary Skills Active directory Servicenow Ticketing system Office 365 Remote support Job Description...
IT Field Support Technician - Located in Birmingham, AL
- Birmingham, AL (3 miles from Homewood, AL)
- 28 days ago
- Birmingham, AL (3 miles from Homewood, AL)
- 28 days ago
Located in Birmingham, AL Job Description: IT Field Support Technician Birmingham, AL Annual Compensation: $60,000 - $62,000 DOE Why Choose GMR? Global Medical Response (GMR) and its family of...
Demographic Data for Homewood, AL
Moving to Homewood, AL? Find some basic demographic data about Homewood, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Homewood, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Homewood, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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