Help Desk Technician Jobs in Decatur, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 5 hours ago
- Redstone Arsenal, AL (20 miles from Decatur, AL)
- 5 hours ago
Cloud Support Specialist Cloud Support Specialist Location: Redstone Arsenal, Alabama Clearance: Secret Description: HigherEchelon is seeking a Cloud Support Specialist to provide expertise in...
Technical Support Engineer, Product Support
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
Customer Support Engineer (Software) Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Business Unit: ALI Req Id: 1825 Responsibilities Hexagon's Asset Lifecycle Intelligence...
Help Desk Technician II [16526]
- Athens, AL (11 miles from Decatur, AL)
- 12 days ago
- Athens, AL (11 miles from Decatur, AL)
- 12 days ago
The Help Desk Technician role involves providing comprehensive help desk and asset management support....
- Athens, AL (11 miles from Decatur, AL)
- 18 days ago
- Athens, AL (11 miles from Decatur, AL)
- 18 days ago
Hello! ABBTECH Professional Resources and our partner Dell, are looking for 2 **Computer Technicians** for a project in **Athens, AL.** If you or someone you know is interested, please apply with...
Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when...
- Madison, AL (11 miles from Decatur, AL)
- 30+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 30+ days ago
The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit,...
Summary/Objective Provide IT support for GreenPoint Ag employees.. This is a HELP DESK position as an individual contributor and does not have direct reports. Essential Functions Utilizes ticket...
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 60+ days ago
The focus of this position will be to provide technical product support for Hexagons Public Safety market which includes call taking, dispatching, situational awareness, records management,...
Demographic Data for Decatur, AL
Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Decatur, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Decatur, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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