Help Desk Technician Jobs in Birmingham, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Cellular Sales
- Vestavia Hills, AL (6 miles from Birmingham, AL)
- 1 day ago
- Vestavia Hills, AL (6 miles from Birmingham, AL)
- 1 day ago
Cellular Sales IT Field Support Technician Classification Non-Exempt Reports to IT Field Support Manager JOB DESCRIPTION Summary/Objective Works under general supervision of the IT Field Support...
In PersonIT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. JOB DESCRIPTION: To provide dedicated technical and business process support for the Technology...
In Person Full TimeKforce has a client in Birmingham, AL that is seeking an IT Application Support Analyst. Summary:Our partner is seeking a highly proactive IT Application Support Analyst IV to support software...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Birmingham, AL
- 5 days ago
- Birmingham, AL
- 5 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In PersonInformation Technology Application Support Analyst Jobs in USA, AL, Hoover Rose International Job
- Rose International
- Birmingham, AL
- 6 days ago
- Birmingham, AL
- 6 days ago
Required Education: High School Diploma and 11 years in application support, IT, or other related experiencePreferred Education: Bachelor's degree and 2 years in application support, IT, or other...
In PersonBiomedical Equipment Support Specialist (Information Systems)
- Veterans Health Administration
- Birmingham, AL
- 8 days ago
- Birmingham, AL
- 8 days ago
The Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle...
In PersonTechnical Support Specialist - Birmingham
- America's Thrift Stores
- Irondale, AL (7 miles from Birmingham, AL)
- 8 days ago
- Irondale, AL (7 miles from Birmingham, AL)
- 8 days ago
System Maintenance: Install, configure, and maintain operating systems, software, patches, and IT equipment including PCs, servers, and peripherals....
In PersonInformation Technology Application Support Analyst IV
- TalentBurst
- Hoover, AL (6 miles from Birmingham, AL)
- 8 days ago
- Hoover, AL (6 miles from Birmingham, AL)
- 8 days ago
Information Technology Application Support Analyst IV Hoover, AL 35244 || Atlanta, GA 303039 11+ Months Hybrid At clients, the Information Technology Application Support Analyst supports software...
In Persondesk support, Service desk, Help desk, Customer service, Support, Windows 10, Troubleshooting, Windows, Phone support, Ticketing system, Desktop, Office 365 Top Skills Details Help desk support,Service...
In Person ContractAbout Us Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans...
In Person(TSA1)-Technical Support Analyst I
- Birmingham Water Works
- Birmingham, AL
- 16 days ago
- Birmingham, AL
- 16 days ago
Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11) Basic networking principal knowledge....
In PersonEPS Technical Support Engineer II
- Jack Henry & Associates Inc.
- Birmingham, AL
- 21 days ago
- Birmingham, AL
- 21 days ago
Basic knowledge of SQL and FTP, remoting and operating systems. General communication, interpersonal, and analytical skills....
In Person- TEKsystems c/o Allegis Group
- Birmingham, AL
- 22 days ago
- Birmingham, AL
- 22 days ago
10, Vpn, Application support, Servicenow, Helpdesk troubleshooting Top Skills Details Help desk,Help desk support,Service desk,Troubleshooting,Customer service,Active directory,Phone support,Office...
In Person- Express Oil Change & Tire Engineers
- Birmingham, AL
- 27 days ago
- Birmingham, AL
- 27 days ago
Company Description Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through...
In PersonSupport Specialist - Birmingham, AL (Remote)
- Hospicelink, Network Medical, Inc
- Birmingham, AL
- 28 days ago
- Birmingham, AL
- 28 days ago
Dragonfly Health - A great place to land Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry's first scale durable medical equipment (DME) and...
RemoteDemographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Birmingham, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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