Help Desk Technician Jobs in Birmingham, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
COMPUTER TECH-CLINICAL (HUNTSVILLE, AL) University of Alabama, Birmingham
- Birmingham, AL
- 3 hours ago
- Birmingham, AL
- 3 hours ago
Installs clinic's computer hardware and software programs. Performs preventive maintenance tasks, troubleshoots, repairs computer systems and peripheral equipment. Assists in some networking...
Skills Technical support, Troubleshooting, Customer service, Windows, Active directory, Desktop, Hardware, Office 365, Application support, Cloud, Support, Azure, Service desk, Help desk support, Help...
Proficient in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11) Basic networking principal knowledge....
Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing...
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
The IT Support Technician will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software. Major Duties &...
Skills Help desk, Help desk support, Service desk, Troubleshooting, Customer service, Active directory, Phone support, Office 365, Technical support, Ticketing system, Password reset, Hardware, Vpn,...
IT Helpdesk/Systems Support with Hardware
- Irondale, AL (7 miles from Birmingham, AL)
- 14 days ago
- Irondale, AL (7 miles from Birmingham, AL)
- 14 days ago
Enjoy onsite work with team and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and...
Our customer is currently migrating from Windows 10 to Windows 11 and has a backlog of desktop support requests that they're needing help with. They've asked us to provide them with 3 Desktop...
- Irondale, AL (7 miles from Birmingham, AL)
- 30+ days ago
- Irondale, AL (7 miles from Birmingham, AL)
- 30+ days ago
Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls. There are in...
COMPANY PROFILE Diversified Gas & Oil Corporation ("DGOC") is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and...
In-depth knowledge of Windows and Linux operating systems, as well as networking concepts and protocols. Familiarity with common software applications, web browsers, and virtualization suites....
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Birmingham, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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