Help Desk Manager Jobs in Springfield, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC (14 miles from Springfield, VA)
- 1 day ago
- Washington, DC (14 miles from Springfield, VA)
- 1 day ago
Tier 2 Helpdesk Lead CAB Manager for Tech Control DecisionPoint Corporation United States, D.C., Washington Jun 11, 2025 Tier 2 Helpdesk Lead CAB Manager for Tech Control ID 2024-2682 Job...
Tier 2 Helpdesk Lead / CAB Manager
- Arlington, VA (11 miles from Springfield, VA)
- 1 day ago
- Arlington, VA (11 miles from Springfield, VA)
- 1 day ago
Experience: Minimum 5 years' experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding...
- Washington, DC (14 miles from Springfield, VA)
- 2 days ago
- Washington, DC (14 miles from Springfield, VA)
- 2 days ago
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (11 miles from Springfield, VA)
- 3 days ago
- Alexandria, VA (11 miles from Springfield, VA)
- 3 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
- Falls Church, VA (8 miles from Springfield, VA)
- 3 days ago
- Falls Church, VA (8 miles from Springfield, VA)
- 3 days ago
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
- Arlington, VA (11 miles from Springfield, VA)
- 3 days ago
- Arlington, VA (11 miles from Springfield, VA)
- 3 days ago
Help Desk Manager Overview At Credence, we support our clients' mission-critical needs, powered by technology....
Web Application Support Specialist
- Washington, DC (14 miles from Springfield, VA)
- 3 days ago
- Washington, DC (14 miles from Springfield, VA)
- 3 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
- Washington, DC (14 miles from Springfield, VA)
- 4 days ago
- Washington, DC (14 miles from Springfield, VA)
- 4 days ago
Kforce has a client in Washington, DC that is seeking a Help Desk Lead. Responsibilities: Supervise helpdesk employees to include performance management, workflow management, training, and focus...
IT Operations & Support Manager
- Sterling, VA (16 miles from Springfield, VA)
- 4 days ago
- Sterling, VA (16 miles from Springfield, VA)
- 4 days ago
infrastructure, including firewalls, Wi-Fi routers, and VPNs Proficiency in Active Directory, MS Office 365, and QuickBooks Strong work ethic, professionalism, and a dynamic approach to problem-solving...
- Reston, VA (12 miles from Springfield, VA)
- 7 days ago
- Reston, VA (12 miles from Springfield, VA)
- 7 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
- Washington, DC (14 miles from Springfield, VA)
- 8 days ago
- Washington, DC (14 miles from Springfield, VA)
- 8 days ago
Job Duties: Incidents - Software break/fix Installation of software, machine upgrades, etc. PC Refresh Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...
- Tysons, VA (11 miles from Springfield, VA)
- 10 days ago
- Tysons, VA (11 miles from Springfield, VA)
- 10 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
- Washington, DC (14 miles from Springfield, VA)
- 11 days ago
- Washington, DC (14 miles from Springfield, VA)
- 11 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Application Support Specialist
- Alexandria, VA (11 miles from Springfield, VA)
- 15 days ago
- Alexandria, VA (11 miles from Springfield, VA)
- 15 days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
Application Support Manager - Risk
- Washington, DC (14 miles from Springfield, VA)
- 15 days ago
- Washington, DC (14 miles from Springfield, VA)
- 15 days ago
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're...
Demographic Data for Springfield, VA
Moving to Springfield, VA? Find some basic demographic data about Springfield, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Springfield, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Springfield, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Investigation
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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