Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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CACI International
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Alexandria, VA
Providing remote support to users for network and desktop hardware and software problems....
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1 day ago
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Phacil, Inc.
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Herndon, VA
Overview Tier 1 2nd Shift Help Desk Team Lead - Herndon, VA This position provides Tier I technical assistance to computer systems, network users or other technical products and services in a...
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2 days ago
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ValidaTek
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Arlington, VA
. * Must have Service Management experience and familiarity using the ITIL framework. * Excellent communications and interpersonal skills * Ability to develop and meet Service Level Agreements (SLAs...
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2 days ago
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Slait Consulting
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Virginia Beach, VA
SLAIT Consulting is currently seeking a Help Desk Manager for our client in Virginia Beach, VA. This is a direct hire position....
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2 days ago
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Robert Half Technology
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Richmond, VA
Ref ID: 04...76 Classification: Help Desk Manager Compensation: DOE Understand and champion the help desk mission and work with team members to achieve supporting objectives....
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1 day ago
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CACI International
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Chantilly, VA
Service Desk Manager Job Category: Information Technology Minimum Clearance Required to Start: None E mployee Type: Regular Percentage of Travel Required: None Type of Travel: None Job...
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1 day ago
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Validatek
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Arlington, VA
Senior Help Desk Manager-Lead Location: Rosslyn, VA Clearance Level: Top Secret/SCI START YOUR APPLICATION ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical...
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3 days ago
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By Light Professional IT Services\u00a0
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Herndon, VA
Overview Tier 1 2nd Shift Help Desk Team Lead - Herndon, VA This position provides Tier I technical assistance to computer systems, network users or other technical products and services in a...
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7 days ago
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ValidaTek
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Rosslyn, VA
Must have Service Management experience and familiarity using the ITIL framework....
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7 days ago
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Norfolk, VA
Please enter a location. --> Search Terms: Help Desk Manager Edit Skill: Customer Service,Help Desk,Manager Norfolk, VA Search Terms Please enter a search term. Done Skill Please enter a skill....
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7 days ago
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ePlus/SLAIT Consulting
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Norfolk, VA
Remediate failed hardware, application, and operating system issues and work with vendors to isolate, follow up, and resolve as required....
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8 days ago
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Slait Consulting
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Virginia Beach, VA
Remediate failed hardware, application, and operating system issues and work with vendors to isolate, follow up, and resolve as required....
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8 days ago
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NCI Information Systems Inc.
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Arlington, VA
v3 Foundations AND HDI Desktop Support Manager or A related certifications relevant to personnel roles/responsibilities ITILv3 Foundation minimum certification preferred....
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9 days ago
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Syapps Llc
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Reston, VA
Unix Application Support Specialist FD START YOUR APPLICATION SyApps is a technology and management consulting services firm focused on providing solutions in strategy, processes, technology and management...
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12 days ago
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Capital Markets Placement
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Reston, VA
Summary / Description We are currently seeking a motivated, career and customer oriented DevOps Que Manager to join our team in Reston, VA, to begin an exciting and challenging career with Unisys...
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14 days ago
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