Help Desk Manager Jobs in Virginia

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 18 Jobs

Desktop Support Services Help Desk Lead

  • Herndon, VA
  • 19 hours ago
  • Herndon, VA
  • 19 hours ago

providing efficient help desk support and services to the enterprise....

Senior Service Desk Manager

  • Herndon, VA
  • 1 day ago
  • Herndon, VA
  • 1 day ago

decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...

Helpdesk Lead/CAB Manager

  • Arlington, VA
  • 4 days ago
  • Arlington, VA
  • 4 days ago

Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...

Help Desk Manager

  • Chantilly, VA
  • 7 days ago
  • Chantilly, VA
  • 7 days ago

Desk Manager and lead a dynamic group of 10 technicians dedicated to providing exceptional support to approximately 2,500 employees....

IT Client Services Manager

  • Radford, VA
  • 7 days ago
  • Radford, VA
  • 7 days ago

ITIL Foundations V4. 3+ years of experience in a major IT Service Management Platform, preferably ServiceNow....

Deskside Support Site Focal

  • Richmond, VA
  • 8 days ago
  • Richmond, VA
  • 8 days ago

Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....

Help Desk Manager

  • Staunton, VA
  • 9 days ago
  • Staunton, VA
  • 9 days ago

Position: IT Help Desk Manager Department: Information Technology FLSA: Exempt The following Job Description is intended to describe the general nature and level of work being performed....

Deskside Support Technician

  • Hampton, VA
  • 12 days ago
  • Hampton, VA
  • 12 days ago

US Citizenship required due to federal government contract requirements Experience with various versions of Microsoft operating systems....

Help Desk Manager

  • Herndon, VA
  • 13 days ago
  • Herndon, VA
  • 13 days ago

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....

Service Desk Manager (5990)

  • Quantico, VA
  • 18 days ago
  • Quantico, VA
  • 18 days ago

Management, or similar platforms....

Help Desk Manager

  • Arlington, VA
  • 30+ days ago
  • Arlington, VA
  • 30+ days ago

Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...

Service Desk Manager - (TS clearance, SCI eligibility) - Onsite

  • Alexandria, VA
  • 45+ days ago
  • Alexandria, VA
  • 45+ days ago

SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government....

Help Desk Manager

  • Fort Belvoir, VA
  • 60+ days ago
  • Fort Belvoir, VA
  • 60+ days ago

Perform system administration duties on Operating Systems (OS), Databases (DB), and DAI application....

Deskside Support Tech

  • Arlington, VA
  • 60+ days ago
  • Arlington, VA
  • 60+ days ago

Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync....

Help Desk Manager

  • Arlington, VA
  • 90+ days ago
  • Arlington, VA
  • 90+ days ago

Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,631,637
205,142

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
CertificaciĂłn en Help Desk Manager by CertiProf - HDMPC
Fundamentos Certificacion Help DeskHelp Desk Practicas para Analistas y Managers - Complemento para ITIL v4Tambien aplica para Service Desk Analistas y ManagersHelp Desk es un entrenamiento basado...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Manager Jobs in Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers in Virginia offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Virginia
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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