Help Desk Manager Jobs in Virginia
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Experience: Minimum 5 years' experience with help desk support and operation in a DoD IT environment Minimum of 5 years working experience with providing customers with day-to-day support by responding...
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA
- 2 days ago
- Alexandria, VA
- 2 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
4 weeks ago Be among the first 25 applicants CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will...
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
Help Desk Manager Overview At Credence, we support our clients' mission-critical needs, powered by technology....
infrastructure, including firewalls, Wi-Fi routers, and VPNs Proficiency in Active Directory, MS Office 365, and QuickBooks Strong work ethic, professionalism, and a dynamic approach to problem-solving...
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
Estates Helpdesk Manager Do you want to be part of building the future at Kew and Wakehurst, work with a diverse team of experts in one of the world's leading Botanic Gardens? Do you have a...
ResponsibilitiesRe-image workstations and getting them configured for end-users based on Enabled Intelligence documentationSetup employee computer workspaces to include setting up monitor, docking...
Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
- Arlington, VA
- 6 days ago
- Arlington, VA
- 6 days ago
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities...
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
desk support for Enterprise Applications....
desk support for Enterprise Applications....
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
Strong understanding of ITIL principles and service management practices. Proven experience managing ticket queues and IT support workflows....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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