Help Desk Manager Jobs in Virginia

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 49 Jobs
CACI International - Alexandria, VA
Providing remote support to users for network and desktop hardware and software problems....
1 day ago
Phacil, Inc. - Herndon, VA
Overview Tier 1 2nd Shift Help Desk Team Lead - Herndon, VA This position provides Tier I technical assistance to computer systems, network users or other technical products and services in a...
2 days ago
ValidaTek - Arlington, VA
. * Must have Service Management experience and familiarity using the ITIL framework. * Excellent communications and interpersonal skills * Ability to develop and meet Service Level Agreements (SLAs...
2 days ago
Slait Consulting - Virginia Beach, VA
SLAIT Consulting is currently seeking a Help Desk Manager for our client in Virginia Beach, VA. This is a direct hire position....
2 days ago
Robert Half Technology - Richmond, VA
Ref ID: 04...76 Classification: Help Desk Manager Compensation: DOE Understand and champion the help desk mission and work with team members to achieve supporting objectives....
1 day ago
CACI International - Chantilly, VA
Service Desk Manager Job Category: Information Technology Minimum Clearance Required to Start: None E mployee Type: Regular Percentage of Travel Required: None Type of Travel: None Job...
1 day ago
Validatek - Arlington, VA
Senior Help Desk Manager-Lead Location: Rosslyn, VA Clearance Level: Top Secret/SCI START YOUR APPLICATION ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical...
3 days ago
By Light Professional IT Services\u00a0 - Herndon, VA
Overview Tier 1 2nd Shift Help Desk Team Lead - Herndon, VA This position provides Tier I technical assistance to computer systems, network users or other technical products and services in a...
7 days ago
ValidaTek - Rosslyn, VA
Must have Service Management experience and familiarity using the ITIL framework....
7 days ago
Norfolk, VA
Please enter a location. --> Search Terms: Help Desk Manager Edit Skill: Customer Service,Help Desk,Manager Norfolk, VA Search Terms Please enter a search term. Done Skill Please enter a skill....
7 days ago
ePlus/SLAIT Consulting - Norfolk, VA
Remediate failed hardware, application, and operating system issues and work with vendors to isolate, follow up, and resolve as required....
8 days ago
Slait Consulting - Virginia Beach, VA
Remediate failed hardware, application, and operating system issues and work with vendors to isolate, follow up, and resolve as required....
8 days ago
NCI Information Systems Inc. - Arlington, VA
v3 Foundations AND HDI Desktop Support Manager or A related certifications relevant to personnel roles/responsibilities ITILv3 Foundation minimum certification preferred....
9 days ago
Syapps Llc - Reston, VA
Unix Application Support Specialist FD START YOUR APPLICATION SyApps is a technology and management consulting services firm focused on providing solutions in strategy, processes, technology and management...
12 days ago
Capital Markets Placement - Reston, VA
Summary / Description We are currently seeking a motivated, career and customer oriented DevOps Que Manager to join our team in Reston, VA, to begin an exciting and challenging career with Unisys...
14 days ago

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,001,239
198,802

Help Desk Manager Online Courses and Training Opportunities

Data Wrangling with MongoDB
About this Course

In this course, we will explore how to wrangle data from diverse sources and shape it to enable data-driven applications. Some data scientists spend the bulk of their time...


App Marketing
About this Course

Without customers, your business does not exist. Marketing helps you understand your potential user and focus your product on their needs. This course will help you organize a...


Xcode Debugging
About this Course

"If debugging is the process of removing bugs, then programming must be the process of putting them in."

Edsger W. Dijkstra

Debugging is yin to programming's...


Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Salary for Help Desk Manager jobs in Virginia

**Data source: Bureau of Labor Statistics

Help Desk Manager Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.


Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.