Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Sentrillion
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Springfield, VA
Sentrillion is seeking to hire a Help Desk Manager in the MD/DC/VA metro area to support the U.S....
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1 hour ago
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SAIC Corporation
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Norfolk, VA
One of the CompTIA certifications CompTIA A+ CE, Network+ CE or Security+ CE certification. or ITIL v3/v4, or HDI Support Center Analyst ITIL Foundations v3/v4 Previous computer technical support preferred...
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1 day ago
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CDW
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Reston, VA
Preferred Qualifications Four (4) years relevant incident or crisis management experience ITIL v3 Foundation Certificate in IT Service Management Experience with ServiceNow ITSM system Bachelor's Degree...
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1 day ago
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CACI International
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Ashburn, VA
What You'll Get To Do: Manage a help desk team that supports multiple applications as part of the application support center Define processes to increase visibility into key team metrics (e.g. ticket...
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20 hours ago
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NTT DATA Corporation
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Falls Church, VA
Req ID: 97059 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
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Direct Apply
9 hours ago |
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Decypher
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Fort Belvoir, VA
Description Decypher is seeking Help Desk Manager candidates to support the Defense Health Agency (DHA) at Ft. Belvoir, VA....
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1 day ago
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TEKsystems, Inc
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Roanoke, VA
Level 2 Deskside Support Our client in Roanoke is looking for individuals with former Desktop Support experience to come and assist with a 4.5 month Windows migration project. Applicants should...
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4 days ago
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PowerSchool
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Roanoke, VA
Overview This position, under the general direction of the director, is responsible for the overall direction, coordination, quality and output of employees that provide technical support for our...
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7 days ago
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Obxtek Inc
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McLean, VA
Senior Business Analyst/Helpdesk ManagerJob Locations US-VA-McLean# of Openings 1Category Information TechnologyAgency/Project FMCSAJob ID 2020-3974 Overview OBXtek Inc. is an established,...
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7 days ago
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Reston, VA
Recommended skills System Information Data/Record Logging Troubleshooting (Problem Solving) Server (Computer Science) Microsoft Windows Multitasking...
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7 days ago
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Kforce Technology Staffing
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Reston, VA
Kforce has a client in search of a Helpdesk Manager in Reston, VA. Key Tasks: * Respond and follow up on technical help tickets submitted via phone, email and ticketing systems * Provide IT...
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10 days ago
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Obxtek Inc
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McLean, VA
Senior Business Analyst/Helpdesk Manager OBXtek Inc. McLean, VA Full-Time Apply Now Create Job Alert. Get similar jobs sent to your email Save Job Details Overview OBXtek Inc. is an established,...
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11 days ago
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Computer Aid
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Alexandria, VA
Results oriented leader with the desire to achieve success through people, quality and hospitality. This position will provide technical leadership and evaluate the activities of the team to...
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15 days ago
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OBXtek Inc.
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McLean, VA
Overview OBXtek Inc. is an established, award-winning, service disabled veteran owned business providing information technology and professional management services to the federal government. Our...
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16 days ago
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CACI
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Reston, VA
Job Description Do you like working with HIGH PERFORMING teams? Are you self-motivated and enjoy a challenge? We invite you Invent Your Future with CACI International! CACIs Business and...
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20 days ago
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