Help Desk Manager Jobs in Quantico, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Huntington Ingalls Industries
- Springfield, VA (17 miles from Quantico, VA)
- 1 day ago
- Springfield, VA (17 miles from Quantico, VA)
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In PersonEnterprise Application Support Manager - SME
- ECS Federal, LLC
- Fairfax, VA (22 miles from Quantico, VA)
- 5 days ago
- Fairfax, VA (22 miles from Quantico, VA)
- 5 days ago
ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise applications....
In Person- ManTech
- Chantilly, VA (22 miles from Quantico, VA)
- 6 days ago
- Chantilly, VA (22 miles from Quantico, VA)
- 6 days ago
amp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In Person- Leidos
- Chantilly, VA (22 miles from Quantico, VA)
- 30+ days ago
- Chantilly, VA (22 miles from Quantico, VA)
- 30+ days ago
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective...
In PersonIT Solution Center (ITSC) Manager, Help Desk
- DMI Mobile Enterprise Solutions
- Quantico, VA
- 30+ days ago
- Quantico, VA
- 30+ days ago
Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and...
In Person- CGI Group Inc.
- Fairfax, VA (22 miles from Quantico, VA)
- 45+ days ago
- Fairfax, VA (22 miles from Quantico, VA)
- 45+ days ago
Position Description: We are seeking an experienced Applications Support Manager to lead a team responsible for providing Tier II support for a wide range of enterprise applications. This includes...
In PersonDemographic Data for Quantico, VA
Moving to Quantico, VA? Find some basic demographic data about Quantico, VA below.
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Salary for Help Desk Manager Jobs in Quantico, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Quantico, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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